POS and Retail

It's commonly thought that retailers are loath to upgrade the point of sale as the holidays approach, since they don't want to introduce any variables that could lead to lost sales.

A shopping experience so easy that you feel like you’re shoplifting may be appealing, but it also raises privacy concerns, writes Peter Zaborszky, founder of BestVPN.com

U.K. consumer spending growth slowed in November as concerns about Brexit prompted households to become more cautious with their cash.

Premium loyalty is about brands and customers committing to each other from the start. It’s about brands aligning with their customers and giving upfront, according to Tom Caporaso, CEO of Clarus Commerce.

Businesses need to prove that they have taken all possible actions to inform and mitigate the damage during an event, writes Ryan Wilk, vice president of customer success for NuData Security, a Mastercard company.

Even as Amazon has expanded its cashierless Amazon Go stores to new cities, it has been careful to limit the size of each store as a concession to the limits of its technology. That constraint may soon be a thing of the past.

Walmart, Tractor Supply and Home Depot are among the retailers using cashierless checkout ad local sourcing to tailor services for specific communities, according to Marc Gorlin, CEO and founder of Roadie.

An invisible payment becomes a lot more visible when it’s compromised, making Marriott’s data breach a threat to one of the most important innovations in retail, which should scare everyone from Uber to Amazon.

A boost in chargebacks can put a damper on higher transaction volumes and digital shopping, according to Chris Marchand, vice president of business development at Verifi.

Phishing is a serious and growing problem in the financial services and payments industries, creating pressure to come up with advanced detection techniques, according to Adrien Gendre, chief solutions architect for Vade Secure.

Traditional screening solutions are not able to process such a huge influx of records quickly enough, creating a queue that the system has to work through, slowing down the customer experience, writes Vincent Gaudel, a compliance expert at Accuity.

Chinese payment companies have successfully lured merchants outside of China by enabling payments for Chinese tourists, a use case Tencent hopes will work in Japan, where rival Alipay lurks.

On five days starting with Thanksgiving and continuing through Cyber Monday customers purchased millions more products compared to the same period last year.

Atlanta-based Global Payments is working with startup InVision, a design company that works with companies like Google and Netflix, to design a portal that will allow merchants to quickly work with banks or customers to reconcile and troubleshoot transactions, including addressing disputes and chargebacks.

While apps are still a popular way for customers to order and pay, other options are emerging because they're a natural fit for restaurant patrons, many of whom are already heavy users of text, social media and voice technology.

An international move or a business expansion can bring on unexpected challenges that existing processing relationships can’t handle, according to Ralph Dangelmaier, CEO of BlueSnap.

More innovative thinking will be needed to achieve competitive advantage and differentiation without breaking the bank, an gaming is an emerging option, according to Simon-Kucher & Partners’ Wei Ke and Wenbo Li.

There's never a good time to expose customer data, but the incident Amazon disclosed Wednesday could upend two major events: Black Friday/Cyber Monday and a reported effort to get merchants to accept Amazon at the point of sale.

When companies cling to outdated methods of payment processing, the results is a highly fragmented consumer experience. It also adds unnecessary administrative costs and decreases efficiency, writes Jeffrey Brown, president of VPay.

Across all age groups, many consumers still prefer shopping in stores for various reasons. But even when going into a brick-and-mortar store, these consumers don't leave their digital habits behind; many still prefer to pay by mobile or wearable when the option presents itself.