POS and Retail

Traditional screening solutions are not able to process such a huge influx of records quickly enough, creating a queue that the system has to work through, slowing down the customer experience, writes Vincent Gaudel, a compliance expert at Accuity.

Chinese payment companies have successfully lured merchants outside of China by enabling payments for Chinese tourists, a use case Tencent hopes will work in Japan, where rival Alipay lurks.

On five days starting with Thanksgiving and continuing through Cyber Monday customers purchased millions more products compared to the same period last year.

Atlanta-based Global Payments is working with startup InVision, a design company that works with companies like Google and Netflix, to design a portal that will allow merchants to quickly work with banks or customers to reconcile and troubleshoot transactions, including addressing disputes and chargebacks.

While apps are still a popular way for customers to order and pay, other options are emerging because they're a natural fit for restaurant patrons, many of whom are already heavy users of text, social media and voice technology.

An international move or a business expansion can bring on unexpected challenges that existing processing relationships can’t handle, according to Ralph Dangelmaier, CEO of BlueSnap.

More innovative thinking will be needed to achieve competitive advantage and differentiation without breaking the bank, an gaming is an emerging option, according to Simon-Kucher & Partners’ Wei Ke and Wenbo Li.

There's never a good time to expose customer data, but the incident Amazon disclosed Wednesday could upend two major events: Black Friday/Cyber Monday and a reported effort to get merchants to accept Amazon at the point of sale.

When companies cling to outdated methods of payment processing, the results is a highly fragmented consumer experience. It also adds unnecessary administrative costs and decreases efficiency, writes Jeffrey Brown, president of VPay.

Across all age groups, many consumers still prefer shopping in stores for various reasons. But even when going into a brick-and-mortar store, these consumers don't leave their digital habits behind; many still prefer to pay by mobile or wearable when the option presents itself.

Millennials may have earned the reputation for doing all of their shopping on smartphones and tablets so they can pay from wherever they are, but a growing body of research suggests that most prefer shopping in brick-and-mortar stores.

Black Friday and Cyber Monday up the ante for payment crime, but there are steps retailers and payment companies can take, according to OneSpan’s Will LaSala.

Using machine learning to analyze payment data, the latest technology automates workflow and decisions, making fraud detection quicker and more efficient, writes Steven Goddard, product manager for risk at The ai Corporation (ai).

AI-driven analytics can help both pure-play and brick-and-mortar brands understand the frustrations of their users at an elemental level — which buttons remain unclicked, which form fields make them leave, and which customer paths are dead ends, writes Jonathan Cherki, CEO and founder of ContentSquare.

Starbucks has established itself as a model for mobile payments among coffee drinkers, but Barclays is partnering with a U.K. coffee chain to take it a step further by bringing the coffee cup itself into play.

Data from real-time payments creates powerful opportunities for upselling and cross-selling because it reveals what, when, and how people and businesses actually consume, writes Michael J. Alfonsi, senior vice president of digital solutions and strategy at Exela Technologies.

Amazon is rightfully thought of as an e-commerce juggernaut, but the company's latest move — opening additional headquarters in the New York and Washington, D.C. areas — has drawn attention to how its presence changes the physical world.

Standard Cognition raised $40 million in a Series A funding round among five different venture capitalists to expand its cashierless checkout footprint.

Amazon Go’s cashierless checkout model has made its impact felt across the board, motivating large chains like Walmart and Kroger's to respond. But the biggest threat it poses is to convenience and fast-food brands like 7-Eleven.

Given Chinese consumers’ appetite for U.S. and foreign brands, retail companies planning to participate in this year’s holiday sales in China should consider capitalizing on China’s huge holiday sales by adopting mobile pay and influencer marketing and by emphasizing quality and authenticity, according to Franklin Chu, managing director for Azoya USA.