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Bank of America's long-running tests to revamp the pricing of its checking accounts have landed it back in the spotlight.
March 1
We all wish we could have just stayed in bed some days, and Bank of America officials have had more than their share of those days in the past week.
Bank of America (BAC) has fielded very public complaints that it has been unresponsive to a prolific author's request for a loan modification on her L.A. home, and that it drove up home construction costs for one man after accidentally reporting him dead to the three major credit bureaus.
These consumer gripes followed
Francesca Lia Block, author of more than 20 novels including the young adult "
She's been posting on
Block's home, Faerie Cottage, is about $150,000 underwater,
Health issues along with the death of her mother, whose name was on the mortgage loan, have added to Block's financial struggles, the author says.
But her fans are rallying to her side: a petition to B of A to renegotiate the terms of the loan had over 1,000 signatures as of Monday, according to Block's blog.
Meanwhile, Arthur Livingston of Prosperity, S.C., is seeking compensation from the bank for wrongfully reporting him dead to the three major credit bureaus.
Livingston (oh, the irony of that name!) discovered the error in October when applying for a loan from a mortgage company. Bank of America began reporting him deceased in May 2009.
The error was finally corrected last month, but Livingston says the "inexcusable" mistake has significantly delayed construction on his family's new home,
The bank did not respond to a request for comment on the complaints by Block or Livingston.