Artificial intelligence

Take the guesswork out of loan pricing. AI and advanced analytics empower lenders to transform how they price and personalize loans while meeting regulatory requirements.

Financial institutions have dramatically increased their investment and trust in large language models since 2023. Ramakrishnan, Capgemini's deputy CEO of Financial Services and head of banking and capital markets, shares the results of a recent report that analyzed these changes.

Advances in the company's AI-based lending models have made them better at predicting risk, which has led to growth, he says.

Dobrin, founder of advisory firm Qantm AI and former global chief AI officer at IBM, warns that popular generative AI models were trained on the whole of the internet and hallucinate at an unacceptable rate.

Foundational models like GPT-4, the large language model behind ChatGPT, have hoovered up content from publications like The New York Times and social media sites like Reddit and OpenAI, and it faces several lawsuits because of this. John Thompson, global head of artificial intelligence at EY and author of the book "Data for All," has set up what is believed to be the largest private, secure generative AI environment in the world, with a focus on keeping internal data protected.

Get the most from an untapped source: customer transaction data. Learn how you can harness it with AI-based models to drive engagement, increase customer satisfaction and boost deposits and loans. Personalization is just the start of amplifying business impact; learn why you can also provide customers with relevant information that supports their financial wellness.