Artificial intelligence

Banks are just beginning to get their arms around Generative AI—a truly once in generation technology that will impact banking in three key ways: by being embedded in operations, then transforming operations, and then helping banks innovate and differentiate. Keri Smith, Global AI Banking Lead at Accenture will share highlights from recent research about how GenAI will impact employee roles within banks.

Listen to Valid Systems' Rodney Drake, Chief Strategy Officer and Donna Cichani, Senior Vice President of Product Management discuss what causes AI bias and how to leverage AI's benefits while doing no harm.

Community banks sometimes feel that they lack the budget and staff to compete with larger banks and fintechs on things like mobile and online banking, virtual assistants and most recently generative AI. Jim Perry, senior strategist at Market Insights, suggests steps they can and should take to stay relevant technology wise.

Johnson, chief experience officer at Citizens Financial Group, shares some of her concerns about advanced AI and plans to use it for purposes including contact center support and coding.

Traditionally, the intelligent document processing industry has relied on machine learning to extract data from unstructured documents. The issue is that this solely relies on pattern recognition which limits the level of accuracy of data extraction, is costly and takes months to build and train the data extraction model.

Customers expect a consistent and relevant experience with every interaction and you need a solution that can automate the process while ensuring each communication is compliant.

Though generative AI has limitations and risks, there is a cost to ignoring it, according to Ryan Favro, a managing principal at Capco.