For banks, improving the customer experience is a key factor in achieving success in today's competitive market. However, the digital transformation journeys banks are undertaking to support evolving customer needs are often challenging, costly and time-consuming. This make choosing the right approach to transformation critical in helping banks to balance their modernization priorities as they adapt to the changing customer landscape
In this white paper, created using bank and credit union peer-based research insights, you'll read:
- Which are the top areas banks seeking to improve their digital capabilities
- Why banks are not confident that they can meet their digital transformation goals
- How replacing a bank's core technology in stages can provide immediate results and set up long-term success