This research-based discussion offers practical insights for banking professionals looking to break free from the legacy technology issues that prevent many banks from innovating at the speed needed to remain competitive.
In June 2021, Alkami conducted primary research among 795 digital banking customers and members in the United States to better understand Big Tech's influence on the digital banking experience and compared those findings with the perceptions of 150 regional and community financial institutions. We found that Big Tech is recreating the digital banking experience and users are eagerly embracing the change.
Artificial Intelligence Predictive Modeling (AI) isn't a nice-to-have anymore. It's a competitive advantage that financial institutions (FIs) should begin harnessing right now.