Web Seminar

The future of banking CX: Cloud to mobile AI

Past event date: October 28, 2024 Available on-demand 60 Minutes
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In today's banking landscape, how can AI help financial institutions keep up with customers' demand for seamless, hyper-personalized experiences while maintaining top-tier cybersecurity measures? A significant 72% of customers now demand real-time processing for their digital transactions. Additionally, 89% of consumers (including 97% of millennials) rely on mobile banking apps – emphasizing the need for fast, user-friendly interactions. 

We delve into the complexities of the retail banking sector and explore how artificial intelligence can address these multifaceted challenges in creating adaptive applications, enhancing both customer experience and operational efficiency.

In this webinar we discuss how AI can help: 

  • How to analyze spending patterns with external data and the expected market trends 
  • Provide actionable insights that adapt over time - providing alerts and savings recommendations unique to each user
  • Improve and establish real-time calculations, mobility, performance, high scalability and availability
Speakers
  • Jeff Morris
    Vice President of Product and Solutions Marketing
    Couchbase
    (Speaker)
  • Mike Sisk
    Contributing Editor
    American Banker
    (Moderator)