Onboarding is a critical moment for any financial service institution. You want to provide an experience that's fast, secure, and easy, while preventing fraudsters from gaining access to your services. It's also an essential time to conduct due diligence and fulfill non-negotiable KYC and AML requirements. All while making a great first impression to potential customers.
Balancing the three areas of fraud, compliance, and friction can add some complications to onboarding for both traditional banks and fin serv alike. Ahron Geminder (Global Head of Product at HSBC), Michael Fox (Vice President at KOHO Financial), and Katia Mar (Vice President, Product Marketing at Onfido) discuss best practices in delivering amazing customer experiences that are secure and compliant. They explore:
- How to deliver world-class digital banking experiences
- Where compliance mandates are converging and enabling global growth
- Future technologies, such as digital IDs, that will enable more secure experiences without compromising on user experience or compliance
