Many banks and credit unions hesitate to modernize their payment infrastructure, not because they don't see the need - but because they don't see immediate ROI. This inertia leads to shortsighted decisions, patchwork fixes, and mounting complexity that slows time to market and stifles innovation.
Meanwhile, forward-thinking banks are breaking free from legacy roadblocks, ensuring compliance readiness, delivering superior customer experiences, and adapting seamlessly to new payment channels. The key difference? They've invested in cleaning up their backend payment infrastructure - not just layering on cosmetic front-end fixes.
Erika Baumann (Datos Insights), Maria Mason (Citizens Bank) and Dean Nolan (Finzly), leading experts in payment modernization, break down why the real risk lies in inaction.
Key Topics:
- The Competitive Gap: 60% of large businesses and 75% of SMBs are already shifting to non-bank payment providers—banks that don't modernize risk losing relevance.
- The Budget vs. Execution Divide: Many banks allocate funds for modernization, but complexity, risk aversion, and lack of a clear roadmap slow execution.
- The Business Case is Clear: Proven ROI includes increased straight-through processing (STP), improved customer experience, and faster time to market.
Top 3 Takeaways:
- Why delaying modernization is riskier than acting - where your FI stands compared to peers and fintech competitors.
- How leading banks are driving results - real-world ROI in efficiency, innovation, and CX.
- A low-risk path to modernization - how banks can reduce transformation risk through proven methodologies
