As financial institutions continue to mature in their digital journey, they're still focused firmly on the customer, and for good reason. Recent exclusive research by American Banker, in partnership with Onfido, shows that many organizations are struggling to integrate digital banking tools with their existing cybersecurity and compliance technology – which impacts the customer experience.
Our industry experts share highlights from the 2023 State of Digital Banking report and actionable insights on:
- Where institutions are in their digital journey
- The move toward digital onboarding – and strategies for success
- The role security and digital ID play in creating strong customer relationships
- How financial institutions are balancing the need for security with customer experience outcomes
Hear the latest on what your banking, remittance, and fintech peers are doing and thinking when it comes to the customer and digital processes, while our speakers provide real-world examples to help you hone your own strategy.
