In periods of disruption, the ability to operate with agility is key to driving business resiliency. The COVID-19 pandemic has disrupted “business as usual” for the banking community and accelerated the rate of change for both employee and customer experiences, creating a competitive advantage for more agile institutions.
American Banker in partnership with SAP, recently conducted a joint survey among technology leaders and decision makers in the banking industry to better understand how financial institutions are adapting to business disruptions caused by the current crisis and the role of technology in their response.
In this one-hour, online event, Dr. Betty Moon, Financial Services Industry Executive Advisor at SAP and Janet King, Vice President of Research at Arizent, will share prescriptive insights from this research to help banking leaders build more agile, responsive institutions.
Please join us to learn more about:
- The functions banks identify as needing the most rapid change to enhance agility
- The expected impact of the shift to remote work and digital customer interactions on business and technology needs
- The specific technology gaps banks need to close to enhance decision-making speed
- The tools/technologies banks are investing in to drive better outcomes
