Tech is neat, but branches are necessary
May 24, 2017 6:00 AM
2:31 The role of branches in consumers' lives may be changing in the digital age, but brick-and-mortar locations are here to stay. To adapt, Citizens Bank has begun a "10-year process" of retrofitting its branch network, replacing teller windows with private meeting spaces, where bankers can focus on offering advice, says CEO Bruce Van Saun.