Unthink Onboarding As You Knew It: Resetting the Digital Experience & Raising Expectations for Small Biz

Digital onboarding necessitates a reset, not just a shift, in the small business banking experience. The panel aims to provide guidance on how to rethink onboarding to exceed customer expectations, improve adoption rates, and ensure overall success of adding new customers to banking and fintech platforms. Real-world examples will highlight complexities in securing digital financial transactions, including tackling the issue of identity verification in a purely digital, branchless experience. 

What you'll learn

This presentation delves into the critical challenges posed by onboarding for digital banking and financial services platforms/apps. Speakers will discuss how and why they broke free from the traditional model, and offer a fresh perspective on customer onboarding that can meet compliance requirements while exceeding customer expectations.

• Rethinking the customer journey - not just as an extension of traditional on-location services, but plotting an entirely new path for entirely different customer expectations.
• Understanding and deftly mitigating the challenges and risks of fraud with digital onboarding
• Innovative Ideas - A new approach to identify verification in a branchless, pure-play digital realm without sacrificing compliance standards