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Bank reputations fall for the first time in five years, according to our 2018 survey; tallying the scorecard after the Supreme Court's credit card ruling; 10 questions for California bank commissioner; and more from this week's most-read stories.
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Bank reputations fall for first time in five years: 2018 survey

Bank reputations are backsliding as consumers look for evidence of good corporate citizenship. But new data shows that a highly visible and vocal CEO — who talks about more than just the earnings report — can provide a major boost.

(Full story here.)
American Express
The American Express Co. logo is displayed in a shop window in New York, U.S., on Monday, April 15, 2013. American Express Co., the biggest U.S. credit-card issuer by purchases, named Edward P. Gilligan to become its president, effective immediately. Photographer: Scott Eells/Bloomberg
Scott Eells/Bloomberg

Who won, who lost in Supreme Court's credit card ruling

American Express prevailed Monday in an eight-year antitrust battle with the government. Here's a look at how other card networks, banks, retailers and consumers will be affected.

(Full story here.)
Jan Owen, the California Commissioner of Business Oversight
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'Sandboxes make me nervous': 10 questions for California bank commish

Jan Lynn Owen works at the epicenter of the digital revolution, but she is unambiguously cautious about the fintech industry.

(Full story here.)
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How Fifth Third charmed its way into the biggest bank deal in years

Holding multiple face-to-face meetings with executives from MB Financial helped Fifth Third land the Chicago company for a lower price than another suitor offered.

(Full story here.)
Acting CFPB Director Mick Mulvaney
Mick Mulvaney, director of the Office of Management and Budget (OMB), attends a National Space Council meeting in the East Room of the White House in Washington, D.C., on Monday, June 18, 2018. President Donald Trump signed a space policy directive to better track and monitor space debris as commercial and civil space traffic increases. Photographer: Andrew Harrer/Bloomberg
Andrew Harrer/Bloomberg

Chaos atop CFPB could get worse after appeals court ruling

It is still a long shot that a rival of Mick Mulvaney's will be able to reclaim the agency's top job, but judges have raised questions over whether Mulvaney can keep the position.

(Full story here.)
Phil Green, chairman and chief executive officer of Cullen/Frost Bankers and its Frost Bank.

Frost's formula for sustained success: People before profits

How has Frost Bank maintained its stellar reputation year in and year out? By emphasizing long-term relationships, never compromising on its principles to meet quarterly numbers and always striving to give customers a square deal.

(Full story here.)
FHFA Director Mel Watt.

FHFA needs to curb Fannie and Freddie's insatiable appetites

Instead of shrinking the GSEs, the housing regulator is letting them expand into a host of new products and programs.

(Full story here.)
Matt Gromada, Managing Director of Digital Product Strategy and Product Development at JP Morgan Chase

The challenges for a new 'bank' with a famous parent

In focus testing for its digital-only app, Finn, Chase learned users wanted a standalone brand that still offered some traditional features, such as paper checks.

(Full story here.)
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Banks can't partner themselves into digital relevancy

Buying a startup or running an accelerator program isn't enough to help banks truly prepare for the coming digital age.

(Full story here.)
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Small banks try to move into fintech's fast lane

Some community banks are partnering with fintech accelerators or creating their own to get on the cutting edge and get a leg up on their competitors.

(Full story here.)
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