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estimate of job losses to AI, by bank job category

How artificial intelligence is reshaping jobs in banking

More than 1 million jobs will be lost to AI by 2030, according to one estimate. But new jobs are also being created. Are banks and their employees ready?

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All that tech, yet customers keep opening accounts at branches

Onboarding technology isn't enough if the account opening process is too cumbersome, a J.D. Power survey finds.

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Meet Mulvaney's 'politicos': Six senior staff remaking the CFPB

The public face of the Trump administration's revamp of the Consumer Financial Protection Bureau is by no means working alone.

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Jelena McWilliams
Jelena McWilliams, member of the board of directors with the Federal Deposit Insurance Corporation (FDIC) nominee for U.S. President Donald Trump, listens during a Senate Banking Committee confirmation hearing in Washington, D.C., U.S., on Tuesday, Jan. 23, 2018. If confirmed by the Senate, McWilliams would join other Trump appointees who are crucial to his goal of rolling back rules for the financial industry. Photographer: Andrew Harrer/Bloomberg
Andrew Harrer/Bloomberg

From CRA to fintech, new FDIC leadership faces tough choices

Trump-appointed regulators are making headway on easing regulations. But there's one critical voice missing.

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Acting CFPB Director Mick Mulvaney
Mick Mulvaney, acting director of the Consumer Financial Protection Bureau (CFPB ), listens during a Senate Banking, Housing & Urban Affairs Committee hearing in Washington, D.C., U.S., on Thursday, April 12, 2018. Senator Elizabeth Warren clashed with Mulvaney, accusing the former GOP congressman of putting politics ahead of protecting consumers. Photographer: Toya Sarno Jordan/Bloomberg
Toya Jordan Sarno/Bloomberg

White House looks to extend Mulvaney's CFPB tenure

The administration is prolonging a decision on a permanent director for the agency to keep the interim chief in place until year-end or longer.

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Survey of commercial lenders about whether there spending on automation is going to rise or not

Commercial loan slump chips away at bankers' reluctance to automate

A bank that can deliver a loan decision a little faster, or ask a client to input information just once, could get a leg up on the competition. But some executives are skeptical of software sales pitches and fear overpaying.

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Illustration showing lines of a barcode turning into people when magnified.

'Where everyone is going': How analytics is changing the customer experience

Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank.

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Nationwide is quitting retail banking

The insurance giant said it would need to make a "significant additional investment" to gain scale and be competitive. It has hired an investment banker to help it unload deposits and loans.

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Acting CFPB Director Mick Mulvaney
Mick Mulvaney, director of the Office of Management and Budget (OMB), speaks during a press briefing at the White House in Washington, D.C., U.S., on Friday, Jan. 19, 2018. Federal government funding runs out at midnight Friday. Legislation to extend the deadline passed the House on Thursday and is set for a showdown in the Senate Friday, in which Democrats are poised to block the bill. Photographer: Andrew Harrer/Bloomberg
Andrew Harrer/Bloomberg

Mulvaney guts CFPB's student lending office

The CFPB's acting director announced new political hires and more plans to overhaul the agency in an email Wednesday.

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Wells Fargo sign
A Wells Fargo & Co. sign sits on display outside the company's offices in San Francisco, California, U.S., on Tuesday, April 27, 2010. Wells Fargo & Co., the fourth-largest U.S. bank by assets and deposits, may raise its dividend once capital levels satisfy regulators and if the economic recovery continues, said Chief Executive Officer John Stumpf. Photographer: David Paul Morris/Bloomberg
David Paul Morris/Bloomberg

Wells Fargo takes another stab at salvaging its image through ads

For the second time in a year, the scandal-scarred bank has launched a brand campaign aimed at restoring trust with customers.

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Artificial intelligence Branch banking Commercial lending Analytics Consumer banking Student loans Marketing Mick Mulvaney CFPB News & Analysis Wells Fargo
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