7 Ways to Tell Customers Their Bank is Under a DDoS Attack
April 19, 2013 2:07 PM
Telling customers online banking is down is never easy. Explaining that online banking is down due to a cyberattack is even harder. Below are seven ways financial services companies are informing customers about DDoS attacks on digital platforms. (Image: Thinkstock)
KeyBank chose to emphasize that the Ohio bank is one of many institutions experiencing cyberattacks.
Dwolla ran an updated blog in March that gave a blow-by-blow account of steps the fintech startup took during its DDoS attack. The post received more than 100 comments.
University Federal Credit Union, a recent victim of a DDoS attack , chose to educate customers by adding a DDoS FAQ section to its website.
PNC Financial Services Group's very own president penned an apology letter to customers that was published on the bank's website.
