Financial institutions are facing a year of making critical decisions. With rising operational costs, shifting interest rates, and growing customer churn, it's time to rethink strategies for growth and efficiency.
The Top 2025 Retail Banking Trends report dives into six of the top revenue-driving investment areas for the year ahead, across three key areas: acquiring new customers, driving customer loyalty and expansion, and improving productivity.
Here are just a few of the tips that you will learn about:
- Connect the dots on customer channels: Connecting disparate support and service systems can be daunting. Start by improving how you guide customers to their preferred channels—no matter where they start their journey.
- Leverage real data to drive personalization: Understanding your data (and removing any silos) is key to being able to offer the personalized experience that your customers expect.
- Optimize operations with AI: Unlocking AI to make manual processes, staff members, and technology projects more efficient is a must—and offers more immediate value.