Consumer banking Diversity and equality Podcast Where bankers fall short on serving older customers By Penny Crosman January 4, 2022 9:16 AM Facebook Twitter LinkedIn Email "We need to think broader" about older customers, who hold most of the money in many banks, points out Theo Lau, founder of Unconventional Ventures. "Think about what keeps them up at night, how has their lifestyle changed?" Penny Crosman Executive Editor, Technology at Arizent, American Banker twitter mailto linkedin