Artificial intelligence Machine learning Podcast How Heritage Bank is rolling out its first AI chatbot By Penny Crosman June 4, 2019 9:58 AM Facebook Twitter LinkedIn Email See all podcasts, and subscribe: RSS iTunes Lincoln Parks, director of marketing at Heritage Bank, explains the bank’s cautious yet forward-thinking approach to its new virtual assistant, and how to avoid social media snafus. Penny Crosman Executive Editor, Technology at Arizent, American Banker twitter mailto linkedin