Banks have devoted a lot of effort and investment to improve the efficiency of their operations, but costs have remained stubbornly stuck at levels that are far too high. Not only are costs too high, but the customer experience has suffered.
Michael Abbott, a senior managing director at Accenture and the company’s global banking lead, will explain how recent advancements in technology, combined with other rigorous operational disciplines perfected over the past two decades, are opening a new window to improve bank operations—and improve them at orders of magnitude far greater than in the past.
Michael will discuss:
- The concept of future-ready operations
- The democratization of game-changing technologies that will lower costs
- Specific ways cloud-based AI will improve the customer and employee experience
Listen or download the podcast now.
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There is growing optimism that a new generation of cloud-based artificial intelligence (AI) and machine learning (ML) technologies will finally empower institutions to make real advances with their operations. Michael Sisk, contributing editor at American Banker, sat down for a conversation with Michael Abbott, Accenture's global banking lead, to get his views.