Podcasts

Podcast Where OceanFirst is spending its windfall from branch closings

CEO Christopher Maher explains how the New Jersey bank selected the 20 branches it plans to shut down by year-end and details the types of apps, video banking capabilities and "super branches" into which it will plow the cost savings.

Sponsored by IntraFi
Podcast Decentralized finance a threat to banks, but also an opportunity

Robert Le, an analyst at Pitchbook, explains where banks could get cut out of transactions and where they still could play a role.

Sponsored by IntraFi
Podcast Banks’ forever war against cyberattacks

Hackers are targeting banks more frequently and more effectively. There’s not much the industry or government can do about it.

Sponsored by IntraFi
Podcast A small bank's journey into crypto

Vast Bank in Oklahoma now has an app that allows customers to do their banking and buy and sell eight digital currencies. CEO Brad Scrivner explains his motivations, his comfort level with cryptocurrency volatility and what else the app can do.

Sponsored by IntraFi
Artificial intelligence

Podcast University Credit Union goes for advanced degree in AI

The Los Angeles credit union started out by creating a self-service bot it named Royce. CEO David Tuyo discusses Royce's contributions and other ways artificial intelligence is improving efficiency.

By Penny Crosman

August 18
Podcast Design Thinking: A Secret Weapon to Enhance the Customer Experience

Take a behind the scenes look at the Temenos Infinity Design Center of Excellence with two Temenos design gurus and learn from real world banking examples how you can apply design thinking to your own banking applications.

Partner Insights from Temenos
Podcast Fintechs and banks on a mission

Theo Lau and Brad Leimer, authors of "Beyond Good: How Technology Is Leading a Purpose-Driven Business Revolution," discuss financial companies like Sunrise Banks and TAB Bank that are working toward dual aims of making a better world and turning a profit.

Sponsored by IntraFi
Artificial intelligence

Podcast Regions gives its service reps and fraud fighters AI tools

The Birmingham, Alabama, bank has developed artificial intelligence-based systems that can flag suspicious activity and guide customer service representatives. Amala Duggirala, the bank’s chief operations and technology officer, describes the AI work she and her team have been doing.

By Penny Crosman

July 21
Overdrafts

Podcast How banks can quell the overdraft fee backlash

Pressure is mounting on banks to rein in overdraft fees. The behavioral psychologist Wei Ke says there are programs they can put in place that would be fairer to account holders and still generate income.

By Penny Crosman

July 6
Data security

Podcast What will it take for open banking to take hold in the U.S.?

Europe has encouraged adoption with rules that put consumers in control of the way their data is shared among banks, fintechs and third-party vendors. Whether the U.S. can make similar progress without its own rules is unclear.

By Miriam Cross

June 30