With the pandemic driving the need for contactless payment options in health care settings,
RevSpring, a Livonia, Mich.-based provider of health care engagement and payment solutions, says the integration of Deviceless Payments software will support staff-assisted payments through RevSpring's PersonaPay and MyEasyView portals. The process will allow health care personnel and patients to skip making payments at a terminal when visiting a medical office for treatments.
The expansion to contactless point-of-service payments follows RevSpring's similar development for Contact Center payments.
“RevSpring is proud to offer innovative payment solutions that increase safety for patients and staff, now and in the future," Casey Williams, RevSpring senior vice president of patient engagement and payments, said in a Tuesday press release. "Enabling providers and patients to bypass payment terminals at both the point of service and call centers ensures that every payment is processed safely and securely.”
Medical staff members also have the option of connecting a patient to a RevSpring system that allows a patient to securely enter their credit/debit card or ACH information when speaking with an agent on the phone. This enables the patient to make a secure self-service payment that can be used at all staff-assisted payment touchpoints — pre-service, point-of-service, or via a call center with the device in their hand, such as a smartphone.
Deviceless Payments eliminates PCI scope and fraud risk because neither employees nor the network is exposed to credit/debit card or ACH information.
“The value of cutting the cord on payment devices means RevSpring clients can increase the scale of who can securely take payments since staff members are untethered from a payment device to complete a transaction," Williams said. "We’re also confident that patients will appreciate the ease, simplicity and safety of paying with their phone or other smart devices.”
