Fiserv hopes Clover's success can export to Australia

FiservWestOxford
American Banker

Fiserv has relied on its signature Clover point of sale system to drive overall revenue growth, a record of success it hopes to replicate in Australia.

Clover this week launched in the country, expanding the point of sale system's network to 11 countries and about 3.5 million locations.

The point of sale system is key to Fiserv's ability to sell technology to both banks, which issue cards, and the merchants that accept payments. The expansion to Australia also furthers Fiserv's ability to compete with PayPal and Square, which are also active in Australia. (Block's merchant-facing business retains the company's original Square brand.) 

Payment companies are chasing a sizable small-business market. Australia's 2.5 million small businesses represent over 97% of all companies in the country, according to the Australia Bureau of Statistics.

Clover was part of Fiserv's 2019 acquisition of payments processor First Data, which built Clover as a competitive counter to the payment hardware Square was selling to small businesses. Clover combines payment acceptance with other merchant services such as inventory management and sales analytics.

The product paid dividends almost immediately after the acquisition. It helped Fiserv maintain payment volume during the COVID-19 pandemic by allowing small businesses to digitize and adopt online payments in response to brick and mortar store closures.

In late March, Fiserv acquired Netherlands-based bank technology firm CCV to add a distribution channel in Europe for Clover. CCV offers support for offline, online, mobile and other forms of payments. Fiserv plans to use CCV as a way to broaden Clover's menu throughout Clover's global network. 

Fiserv has been steadily expanding Clover's footprint, a company spokesperson told American Banker in an email. Fiserv and First Data have been active in Australia for more than 30 years, selling bank technology and payment processing. Fiserv has more than 50,000 existing small-business and enterprise clients and processes one out of every seven payments in Australia. Clover will provide a way to expand Fiserv's payments business in Australia by adding more point of sale products. 

Clover is a merchant revenue growth engine for Fiserv, according to a research note from William Blair that noted the payment system is on pace to reach Fiserv's $3.5 billion revenue goal for 2025, which would be up 29% from 2024.  

"Among the three financial institutional independent sales organizations we spoke with, all noted Clover trends were tracking in line with expectations," said Jeffries in a research note on Fiserv. Jeffries also reported Clover Kiosk, an expanded self-order system for restaurants, sold out quickly following its spring 2024 launch.

Clover Kiosk will be among the products Fiserv will sell in Australia, along with other features such as a software-as-a-service product to enable remote upgrades for merchants. Another feature is Clover for Personal Services, a module that Fiserv launched in the fourth quarter of 2024. That product has helped Fiserv's ISO resellers expand into barbershops, salons and spas, creating room for growth given that beauty and personal care are less than 10% of rival Square's gross payment volume. 

"We are impressed by high 20% Clover organic revenue growth," William Blair's research note said. 

For reprint and licensing requests for this article, click here.
Payments Australia Fiserv Digital payments
MORE FROM AMERICAN BANKER