Cash is not dead, but the burdens of ensuring access threaten to break long-standing ecosystems that sustain traditional payments.
In the U.K.,
The Post Office reportedly is raising fees at the same time Barclays seeks less expensive ways to maintain cash payments while embracing forward-looking payment technology, which carries its own expense. Barclays did not return a request for comment, though the bank has said it plans its own programs to ensure cash access and promises to not close branches in underserved areas.
Cash is a difficulty for payment companies, since it's a necessary part of financial inclusion while expensive to maintain. At the recent
“For banks to maintain [cash] service for fewer and fewer customers has to be a very difficult business model,” said Sarah Grotta, director of debit and alternative products advisory service at Mercator.
There are alternative means to maintain cash access, such as encouraging retailers to provide cash back at the point of sale, but there are limits, Grotta said. “This used to be a great way for retailers to reduce their costs to carry cash, but if U.K. retailers have primarily non-cash transactions, I am not sure if there will be any cash in the till to provide to the cash back customer.”
The problem for both the Post Office and Barclays is cash is less popular, yet not extinct. The U.K. Post Office reports there were 130 million cash withdrawals, deposits and balance queries at about 11,500 Post Office branches in the past year.
The Post Office did not disclose the fees it charges banks, but it’s widely reported those fees are higher than other options.
The Post Office has "increased the remuneration that its postmasters receive," said Karim Aziz, the Newsdesk manager for the U.K. Post Office, in an email, adding the new deal is for three years and 27 other banks have signed on. Barclays is the only bank reported to be bailing on the Post Office cash service, though the economic pressures apply to all banks.
“Banking is a business and moving cash is costly, as is keeping an ATM or Post Office shop stocked with cash,” said Gareth Lodge, a senior analyst at Celent. “The question ultimately is what is fair access to cash, what is the best way to deliver it, and who should pay for it?”
That answer is political, and Barclays' decision has drawn criticism from regulators and consumer groups.
“This step by Barclays reduces the number of places their customers can go to get cash," said Louis Myers, a spokesman for the Payment Systems Regulator in the U.K., in an email. "We are concerned about the impact this will have, and we will be closely monitoring the steps Barclays plan to take to make sure there are suitable alternatives for its customers to access their cash, especially those who rely on cash or who live in rural areas.”
PSR is considering whether LINK’s current policies on the Post Office are still appropriate and also whether it needs to use its regulatory powers to further ensure public commitments are met regarding the ongoing availability of access to free-to-use ATMs for U.K. consumers, Myers said.
“There is an ongoing debate about how best to protect access to cash and we will continue to work closely with government and our fellow regulators to consider whether further steps are needed,” Myers added.
Easing the expense of cash payments is a global phenomenon, as governments such as
There has also been political pushback against cash removal in other countries, as local
“This highlights the issue of access to cash,” said Lodge, who notes the current level of cash withdrawals in the U.K. is similar to 15 years ago, but in a decline from its peak volume seven years ago. “It will keep declining, so this is about the future as much as about today.”
There are other regulatory costs, as the PSD2 regulation and open banking have impacted financial performance.
“Open banking increases competition in financial services and erodes profitability in other banking areas, which drives the profits that fund the unprofitable areas of the bank,” said Tim Sloane, vice president of payments innovation at Mercator.