Brex cuts jobs as its customers endure economic pressure

BrexlayoffsBL
Brex's round of layoffs impacted 20% of the fintech's staff.
David Paul Morris/Bloomberg

Brex announced a hefty downsizing on Tuesday, making it the latest financial services company to engage in multiple layoffs as many firms rolled back the hiring they did during the pandemic.

The cuts reflect a new economic reality for fintechs and their clients, but there may be a light at the end of the tunnel for payment firms, according to fintech analysts.

Brex terminated 282 people, or about 20% of its staff, according to a memo from Pedro Franceshi, the company's co-founder and CEO. Brex earlier laid off 136 people, or about 11% of its staff, in October 2022. 

"I realized we grew our org too quickly, making it harder to move at the speed we once did," Franceshi said in the memo.

Other payment-oriented fintechs have also cut staff over the past two years, including Stripe, Klarna, Block and Affirm. But payment companies have fared relatively better than other technology categories in drawing investment over the past two years, and have a better outlook overall.  

If a recent stock market rally that's predicated on the Federal Reserve interest rate cuts in 2024 is accurate, the pain and job cuts for the payment technology industry may soon ease. 

"As the Fed starts to reverse its interest rate hikes in 2024, we should see a bounce back in hiring," said Aaron McPherson, a principal at AFM Consulting. 

Brex has expanded over the past two years, bolstering its offerings for travel payments and launching products like Brex Empower, which provides travel and entertainment spend management services and budgeting for clients such as DoorDash, Coinbase, Indeed, SeatGeek and Scale AI. Brex also provides payments and digital financial services for small to medium-sized businesses. 

Brex also picked up thousands of former Silicon Valley Bank customers when those customers left SVB as it failed in March 2023. Brex also tried to buy a piece of SVB. 

Technology firms are in a "batten down the hatches" mode, making changes to corporate strategy and staff to "get to the other side," said Richard Crone, a payments consultant. 

When and if interest rates decline, that will make it easier for the mix of technology and smaller businesses that are a large part of Brex's client base, according to Crone. 

Brex is also using generative AI in an effort to streamline employee expense reporting. A new product called Brex Assistant is part of the company's goal to give clients a "personal" digital assistant when booking trips, reserving hotels and filing expenses. 

"These companies will benefit from declining interest rates and a more consistent economic outlook," Crone said. 

Michael Tannenbaum, who Franceshi said was Brex's second employee, is transitioning from COO to a Brex board member.

"This year, we decided to take a hard look at our current structure, and reduce the number of layers between leaders and the actual work that affects customers," Franceshi's memo said.

Franceshi's memo also mentioned Brex's gross profit grew by more than 75% over the past year, driven by the company's focus on financial software. 

"While we're proud of those accomplishments, we still have a way to go to ensure high-velocity growth and profitability for years to come," Franceshi said . "Combined, these changes enable us to get there and become cash flow positive with the money we have in the bank."

The departing staff will get 8 weeks of severance, with two additional weeks of pay for each additional year of service, and Franceshi said Brex would focus on long-term growth over short-term gains in its compensation structure. 

Brex's public relations department referred questions to Franceshi's memo, and said the company has a runway of about four years. 

"I see this as the continuation of a trend of layoffs in tech, which I blame more on high interest rates chilling the funding environment for fintech companies," McPherson said.

The decline in forced a lot of fintechs to trim their staff to avoid having to go back to the VCs at a lower market capitalization, McPherson said. 

 "The overall economy remains strong, with the stock market at record highs and unemployment still very low, so this is more focused on the fintech sector and the tech sector more broadly, which had been flying high in 2021," he said.

For reprint and licensing requests for this article, click here.
Payments Fintech
MORE FROM AMERICAN BANKER