Checkout-free retail is still not ready to move out of tiny spaces, though Amazon’s trying to accelerate progress through a trio of initiatives that have come to light over the past few weeks.
The e-commerce giant has placed checkout-free technology in
The most immediate benefit of Whole Foods is that Amazon already controls the stores, rather than having to build them from scratch like it did with Amazon Go. Many competitors in this market are also working
Amazon's shopping mall locations similarly will provide a readymade, compact footprint to deploy checkout-free technology; and the shopping cart technology is reportedly designed for Amazon’s own planned
Whole Foods has more than 500 locations in North America and the U.K., with most averaging about 43,000 square feet. It also has a smaller 365-branded version that’s about 30,000 square feet. That’s much larger than most checkout-free stores, which are usually closer to a convenience store and are often located in high traffic areas such as commuter stations or airports.
Amazon Go’s network is relatively limited, with about two dozen locations. But it’s been influential in its ability to prove the checkout-free concept can function outside of a lab. Amazon reportedly plans to open about
“[It] definitely puts the impetus on its competitors to have plans for more cashierless tech in the next few years,” said Rachel Huber, senior analyst for payments at Javelin Strategy & Research, adding Amazon has a history of deploying technology to consumers in a way that appeals to a mass audience and accelerates adoption.
"The firm that achieves a successful retrofit will put point of sale upgrades on hold, freezing the market for point of sale vendors while grocers try to figure out how to respond,” said Richard Crone, a payments consultant, adding the autonomous retail technology pushed by Amazon Go and its competition is not available through the traditional point of sale technology industry.
“The first to do this will have an advantage not only for their own merchants, but by reselling the technology,” Crone said.
During the
Since Amazon acquired Whole Foods in 2017, the supermarket chain has fed enrolled consumers and data into
Checkout-free technology, whether from a cart or embedded sensor, allows Amazon to ramp up data collection by tracking purchases in stores. One of the enticements of autonomous retail for all of the competitors is its ability to create granularity — the sensors can map details as small as how much time shoppers spend looking at items.
“The trade-off for these systems is space versus installation costs,” said Ray Pucci, director of the merchant services practice at Mercator Advisory Group. “This has meant the sweet spot is a retail space of about 2,000 square feet, which is a common footprint for a basic convenience store.”
There’s still work to build out entire stores to support checkout-free retail in larger locations, and it’s unlikely it will cover an entire store at the initial deployment. “We might see dedicated areas, or zones, within a Whole Foods store featuring packaged foods and other grab-and-go items,” Pucci said.