ISO & Agent

Domestic debit networks' dual-message transaction options have the ability to disrupt the customer experience, add complexity to back offices operations, and impact issuers’ contractual obligations to their global networks, writes Patrick Goodwin, president of SRM.

The core strategy of Amazon has always been to listen to customer pain points and add valuable benefits over time. It’s how the company disrupted the retail industry. Now it’s time for grocery, writes Tom Caporaso, CEO of Clarus Commerce.

With smaller screen sizes and increased levels of distractions ranging from a text or a notification, pitfalls in the checkout process can result in more abandoned carts than successful transactions, writes Andre Lyver, director of engineering for financial services at Shopify.

Driven by big breaches like the Equifax incident, all stakeholders in card payments will have to demonstrate multifactor authentication, writes Michael Magrath, director of global regulations and standards at VASCO.

Extending this functionality into corporate cards has the potential to make the commercial payments process more seamless and secure, writes Russell Bennett, chief technology officer at Fraedom.

Most North American airlines don’t accept cash for in-flight purchases, even for lower-cost items like drinks or snacks, writes Keith Neville, director of transportation solutions at Infinite Peripherals.

Localized industries that provide local services are a great fit for the blockchain model, argues F. Mark Kosierowski, finance and insurance adviser at the Dentacoin Foundation.

Brands now have a wealth of eco-friendly card material options available to them and the right choice will serve as a convenient reminder to consumers that green values run through every area of their business, writes Andrew Toon, head of retail at Thames Technology.

The Fed's catalog lays the foundations for an invoice standard to accelerate the adoption of electronic invoicing by U.S. businesses, and boosts interoperability by avoiding the myriad standards found in Europe, writes Roger Hatfield, vice president of North America for CloudTrade.

Payment data can also reveal insights for companies to foster better relationships with customers and vendors or suppliers, writes Matt Clark, president and COO of Corcentric.

Loyalty programs should enhance your brand through all your customer-facing marketing. Macy’s Star Rewards is all over their social media, stores and supporting materials. Plenti doesn’t say anything about the Macy’s brand. It only enhances the Plenti brand, writes Tom Caporaso, CEO of Clarus Commerce.

Throughout the “user journey” from shopping to payment, a consumer can make different decisions without leaving the digital environment, whether through his mobile, his computer, or a digital assistant such as Amazon Echo or Google Home, writes Ignasi Barri, who works on business development, innovation and digital transformation at GFT IT Consulting.

Retailers need to closely monitor new digital wallet trends, like Google Pay, to prioritize the most popular payment instruments to their customers during the purchase process, writes Rahul Shah, senior vice president of Global Delivery & Customer Success at Applause.

Assuming that a wireless protocol is to be deployed for ease of use, the key decision to be made is the transport for communication between In-vehicle infotainment system (IVI) system and pump, writes Jim Carroll, chief technology officer at Mobica.

To take Bill Gates’ anti-cryptocurrency comments at face value is to dismiss out of hand a $500 billion cryptocurrency market and the thousands of traders, scientists, engineers, academics, businesspeople and media professionals it employs, writes Rob Viglione, co-founder of ZenCash.

While building consumer trust in these new payments methods will undoubtedly take time, the possibility of freeing consumers from physical payment objects — cash, cards, phones — would be transformative, writes Beatta McInerney, business development manager for payments at ScanSource.

Many of the same protections for mobile payments, such as tokenization and single-use keys, can come into play to protect in-car payments, according to Jim Carroll, chief technology officer at Mobica.

Regardless of some promising uptake numbers numbers, it’s obvious there are still many hurdles to clear before we see ubiquity, Rahul Shah of Applause writes.

There is a growing need for professionals who install and support merchant payment systems to be aware of and trained on critical security controls, writes Mauro Lance, chief operating officer of the PCI Security Standards Council.

Cryptocurrencies bring truly worldwide reach and a single set of rules and fees for the whole globe, writes Kirill Radchenko, CEO of Paygine.