ISO & Agent

Understanding the obstacles of payment gateways and how to navigate them can help you expand your business and scale profits efficiently, writes Olivier Schott, founder and chief marketing officer of Scalefast.

Artificial intelligence has myriad benefits for consumers, yet many are still concerned about issues such as privacy, requiring issuers to provide more information about the technology, according to Cyndie Martini, president and CEO of Member Access Pacific.

Companies report that cross-border payments account for just 20% of payment volume but typically take 80% of accounts payable's time. That's simply not scalable. You can’t just keep throwing people at this problem, writes Karla Friede, co-founder and CEO of Nvoicepay.

Tailoring company objectives to customers’ changing expectations is no longer a choice. Customer loyalty programs are not just the source of bringing repeated business but also the determinant of the future key players across all industries, writes Donika Kraeva, Communications Manager at Dentacoin Foundation, Netherlands.

Contactless payments have simplified the checkout experience around the world, allowing customers to get on with their lives a bit quicker with a simple tap of a contactless-enabled card, phone or device, writes Dan Sanford, vice president of consumer products at Visa.

Payment companies have a responsibility to both merchants and consumers to emerge as brands in their own right, with values that resonate not just with the businesses they are supporting, but with the customers using their services, writes Koen Vanpraet, CEO of Intrapay.

The larger the business grows, the more difficult and time-consuming it will be to make the fundamental changes required, according to Justin Shipe, vice president of information security for CardConnect, and Aaron Largent, director of infrastructure for CardConnect.

Emerging faster-payment technology can address processing and settlement gaps between banks and fintechs that can cause financial challenges for families, according to Rahm McDaniel, vice president of strategic solutions for Q2 Holdings.

In a post-Equifax world, independent sales organizations, acquirers and payment processors are under much more scrutiny over merchant account applications and underwriting.

Merchants looking at third-party fraud services should also for detailed information regarding their modus operandi and results, including the steps they take to protect clients' data, according to Bernardo Lustosa, co-founder and COO of ClearSale.

Joe Kaplan, former president of the Electronic Transactions Association and most recently CEO of Paya, died unexpectedly on July 26.

The ongoing threat of data breaches serves as a reminder that every business is subject to PCI DSS compliance, no matter their size. Any company that handles cardholder data in any way must adhere to PCI DSS standards, which can be time-consuming and expensive, writes Matt VanderZwaag, director of product development at US Signal.

Since the marketplace model is relatively new, the vast majority of the merchants selling through that channel are new too, meaning they do not have the track record that banks look for when providing loans, writes Keith Smith, CEO of Payability.

While U.S. machines migrate to EMV, there's a mix of physical security and software that can mitigate the mounting security risk, according to Mark D. Smith, director of business development for MVP Financial Equipment.

Consumers are already in shopping mode, so retailers that focus on personalized and targeted offerings, and promotional campaigns around Prime Day can all reap the rewards of the Prime Day halo effect, according to Tom Caporaso, CEO of Clarus Commerce.

Spurred by the PSD2 regulation, the introduction of open banking has also played a key role in a shift to software-delivered services, according to Jason Bobb, senior vice president of global sales and business development for Canonical.

To make informed decisions about fraud prevention, merchants must understand the current fraud landscape, customer expectations, and the risks and rewards associated with internal and external fraud prevention approaches, writes Bernardo Lustosa, partner, co-founder and COO of ClearSale.

Multifactor authentication is table stakes in today's breach-heavy environment. Falling short of that standard creates a dangerously high threat, according to David Vergara, head of security product marketing for OneSpan.

Once these security and convenience issues are addressed in the mind of consumers, we will likely see a faster mainstream adoption of digital payments, according to Matt Tatham, manager of content insights and data analyst at Experian Consumer Services.

Within hours of learning about the breach, Brinker International, parent company of the Chili’s chain, issued a news release, website notice and social media advisories informing consumers and other interested parties of the incident, writes John Gunn, CMO of OneSpan.