ISO & Agent

Regulatory, data management and poor training can stop a fintech it can even get off the ground, according to Michael Dawson, managing director and CEO of Promontory Asia.

Walmart, Tractor Supply and Home Depot are among the retailers using cashierless checkout ad local sourcing to tailor services for specific communities, according to Marc Gorlin, CEO and founder of Roadie.

A boost in chargebacks can put a damper on higher transaction volumes and digital shopping, according to Chris Marchand, vice president of business development at Verifi.

The Amazon effect and rules such as PSD2 and GDPR are threatening technology laggards in traditional financial services, contends Stephen Menon, vice president of product at Finn AI.

Phishing is a serious and growing problem in the financial services and payments industries, creating pressure to come up with advanced detection techniques, according to Adrien Gendre, chief solutions architect for Vade Secure.

Traditional screening solutions are not able to process such a huge influx of records quickly enough, creating a queue that the system has to work through, slowing down the customer experience, writes Vincent Gaudel, a compliance expert at Accuity.

The continued trend of “spear phishing” and “catfishing” only serves to highlight the complex work required to identify genuine from fraudulent, writes Steven Goddard, product manager for risk at The ai Corporation (ai).

An international move or a business expansion can bring on unexpected challenges that existing processing relationships can’t handle, according to Ralph Dangelmaier, CEO of BlueSnap.

More innovative thinking will be needed to achieve competitive advantage and differentiation without breaking the bank, an gaming is an emerging option, according to Simon-Kucher & Partners’ Wei Ke and Wenbo Li.

When companies cling to outdated methods of payment processing, the results is a highly fragmented consumer experience. It also adds unnecessary administrative costs and decreases efficiency, writes Jeffrey Brown, president of VPay.

Black Friday and Cyber Monday up the ante for payment crime, but there are steps retailers and payment companies can take, according to OneSpan’s Will LaSala.

Using machine learning to analyze payment data, the latest technology automates workflow and decisions, making fraud detection quicker and more efficient, writes Steven Goddard, product manager for risk at The ai Corporation (ai).

AI-driven analytics can help both pure-play and brick-and-mortar brands understand the frustrations of their users at an elemental level — which buttons remain unclicked, which form fields make them leave, and which customer paths are dead ends, writes Jonathan Cherki, CEO and founder of ContentSquare.

As issuers make rewards more personalized and proactive, a balance between savvy and privacy must be maintained, according to Kevin Grieve, North America payments lead for Accenture.

Data from real-time payments creates powerful opportunities for upselling and cross-selling because it reveals what, when, and how people and businesses actually consume, writes Michael J. Alfonsi, senior vice president of digital solutions and strategy at Exela Technologies.

While it takes a lot of effort from many different parties to reduce digital and financial inequality, it all starts with affordable internet connectivity, writes Sebastien Codeville, CEO of KaiOS Technologies.

Standards are important to push blockchain payments, but the systems also need dynamic scale, according to Byung Ik Ahn, CEO of Fantom Foundation.

As an industry, we need to take the risks of poor AI design and algorithmic bias seriously, says Ralf Ohlhausen, business development director at PPRO Group.

Given Chinese consumers’ appetite for U.S. and foreign brands, retail companies planning to participate in this year’s holiday sales in China should consider capitalizing on China’s huge holiday sales by adopting mobile pay and influencer marketing and by emphasizing quality and authenticity, according to Franklin Chu, managing director for Azoya USA.

China has been promising openness to outside payment companies for more than a decade. So far it hasn’t delivered, according to Eric Grover, a principal at Intrepid Ventures.