ISO & Agent

The difficulty of detecting synthetic fraud has caused it to quickly develop into the primary method of attack for criminals, says Monica Eaton-Cardone, COO of Chargebacks 911 and CIO of its parent company Global Risk Technologies.

There is no silver bullet when it comes to cybersecurity—and that goes double for the cloud, says Justin Fier, director for cyber intelligence and analysis at Darktrace.

Most ATM update projects fail for a variety of reasons, such as the amount of time and effort required was simply underestimated, competing priorities get in the way, a lack of resources, a reliance on manual testing processes and procedures, according to Paragon Application Systems' Steve Gilde.

Know Your Customer and open banking create tough barriers for 'near real-time' account opening, says Entersekt's Jennifer Singh.

The maturation of e-commerce has ushered in an era of personalization at scale and growing customer demand for convenient, flexible shopping experiences, writes Will Walker, enterprise manager at Roadie.

Despite being compliant, market-specific deployments leave retailers facing a new set of compliance challenges when moving into new geographies, argues Arnaud Crouzet, VP of security and consulting at FIME.

As technology advances, new terms are existing with older vocabulary, causing potential confusion that challenges user experience, says NvoicePay's Alyssa Callahan.

Managing compliance and breach risk make it harder to offer a good customer experience, but the cost of friction may be even higher, argues Bob Janacek, CEO of DataMotion.

Many businesses are not doing enough to protect their client sensitive PII information. They do not realize that internet and cloud services are not bullet-proof, says Pravin Kothari, founder and CEO of CipherCloud.

Younger consumers still like to go to the mall. Keeping them there requires a mix of easy payments, financing and shopping in multiple channels, says Nufar Segal, general manager of consumer financing for at Jifiti.

Most cloud storage systems have gaps that open the door to account takeover, API attacks and other threats, argues Pravin Kothari, founder and CEO of CipherCloud.

Standardizing charge backs would make management easier, and merchants would only have to understand one set of protocols, which could also standardize responses, says Monica Eaton-Cardone, COO of Chargebacks 911 and CIO of its parent company Global Risk Technologies.

Banks need to find quick wins; enhancements that make the most of their current strengths by maximizing revenues and offsetting rising customer attrition, writes Lars Sandtorv, CEO of MeaWallet.

To address users’ privacy concerns, secure data and avoid litigation or fines while delivering a competitive customer experience, financial institutions must adopt a customer digital identity and access management (CIAM) strategy, says ForgeRock's Ben Goodman.

The Fed's involvement will inject competition into the market and offer merchants choice as they weigh their payments acceptance options, argues John Drechny, CEO of the Merchant Advisory Group.

While traditional payment processors conquered bitcoin in the first battle, the disruptive potential of blockchain technology remains a potent threat and incumbent payment processors should prepare for a healthy new challenge.

The time is ripe to move decision-making up the ladder and for organizations to bite the bullet by creating a more inclusive comprehensive strategy for the overall business that considers all the disparate security needs, writes Madeline Aufseeser, an analyst and fintech executive.

Banks and fintechs such as payment apps depend on one another a lot more than their marketing messaging would lead you believe. The question is no longer whether they can partner, but how they can work together to optimize those synergies for one another, writes Flywire's Mike Massaro.

A traditional rules-based fraud system will not be capable of detecting synthetic identity fraud. A combination of supervised and unsupervised machine learning algorithms must be implemented to process the data necessary to effectively segment good and bad identities, says Steven D'Alfonso, research director at IDC Financial Insights.

In their efforts to understand data privacy regulations and maintain compliance, it’s become clear that a large number of retailers simply don’t know the true whereabouts of their customers’ data, never mind how that data is being used, says Cleo's Dave Brunswick.