Investment

The bank is training a large language model to help employees and customers find answers to questions, starting in the mortgage department.

The banking goliath is continuing to execute its four-pillar technology investment strategy, CIO Lori Beer said at its investor day.

Like it or not, Big tech is going to become a player in financial services. It would be better to write rules now than to wait for a crisis.

Nine experts weigh in on what might happen inside the banking industry in the years to come.

The New York State Department of Financial Services found the company failed to adequately protect itself from data breaches. Since 2018, OneMain has suffered multiple cybersecurity incidents.

Experts say banks should start stepping up their encryption now, because hackers can steal it now and decrypt it with quantum computing later.

Artificial intelligence can help cut bias out of credit models. The Consumer Financial Protection Bureau should make it easier for lenders to adopt it.

During a Tuesday hearing, lawmakers talked through how to properly regulate the wide-ranging uses of AI. Some voiced support for forming a new AI agency.

The New York bank is hoping for 30% to 40% productivity improvements from the use of AI in areas like software development and knowledge extraction.

One of the oldest U.S. banks sees innovation as part of risk management, not a discretionary cost.