Editorial Research

The Swedish financial institution argues over potential regulations that treat buy now/pay later lending like credit cards in the U.S.; Discover seeks the next hot market for real-time payments; and more.

COVID-19 has pushed an increasingly popular, non-traditional POS lending product into the mainstream.

How consumer attitudes toward privacy threaten to overturn long-standing industry assumptions about customer data and personalization.

The COVID-19 pandemic has radically changed consumers’ attitudes and behaviors toward money and payments. What has changed?

COVID-19 has accelerated the end of cash and pushed digital payments to a new tipping point.

A survey of leaders across financial services finds that the COVID-19 pandemic has spurred companies in every industry to dramatically accelerate their adoption of AI and automation — even in cases where investments to date have proven inconclusive or disappointing.

New research reveals Republicans and Democrats overwhelmingly believe a sweep on November 3 — by their own party — is the best outcome for the industry and the nation.

New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones

Our second monthly survey found a smooth transition to remote work and digital customer access channels — but technology issues still arose. The pandemic has highlighted the importance of having a strong digital presence across all retail sectors, including financial services.