Five tips for a successful cloud migration in the financial services sector

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By Tapan Nagori, PwC US, Principal and Financial Service Practice Leader; and Alexis Brennan Hall, PwC US, Oracle Alliance Leader

Gone are the days when leading in the financial services (FS) market meant offering attractive fees, a strong footprint, and great customer service. To thrive in this ever-changing and competitive sector, FS organizations also need to continuously lower costs and be able to quickly integrate high volumes of complex data. That's why many chief financial officers (CFOs) are investing in middle- and back-office technology to help standardize processes, enhance reporting, and improve efficiency. Today's financial environment is simply too complex not to be supported by modern financial reporting systems and digital operations.

Balancing the need to drive near-term performance with the imperative to invest for the future

A recent PwC survey, however, has found that as of 2023, many financial services clients have not moved their financial platforms to the cloud. This is an opportunity for companies to invest in business growth and enhance long-term viability, specifically when embracing new business models, entering new markets, and digitally transforming existing products.

Companies are also leveraging the cloud journey so they can better address regulatory concerns (e.g., data lineage, reconciliations, balance sheet substantiation) that have creeped in over the years. In addition, some of the world's industry-leading enterprises are reaping the benefits from artificial intelligence (AI), including the use of powerful analytics tools, to enable the C-suite to analyze vast amounts of data and help deliver actionable insights. Advanced automation enabled by AI can then use data-driven insights to help support decision-making.

Top considerations for your cloud migration program's success

From selection and implementation to providing ongoing application evolution services, we at PwC have helped companies worldwide modernize finance operations and capture business value through Oracle Cloud transformations. Based on our experience, we encourage you to keep these five key considerations in mind:

1. Identify the right implementation strategy for your organization

There is no one-size-fits-all strategy, and identifying the ideal fit for your organization can depend on several factors, including the company's size, global presence, risk tolerance, value drivers and other factors. Many organizations, however, choose a phased strategy -- migrating to a cloud platform either module-by-module or region-by-region, for example. This approach can help prevent inefficiencies of duplicate systems, and it can be driven either by lines of business priorities or sunseting legacy platform or specific business processes.

This was the case of one of the world's largest custody asset banks, managing nearly $2 trillion in assets and operating in 30+ countries. Seeking to modernize processes and improve functionality across territories, the company identified the need to replace more than 150 outdated consolidation systems and general ledgers. Given the size of the organization and volume of data it integrates daily, replacing those systems region-by-region would require the company to use two or three general ledgers at a time. To avoid this challenge, they opted for migrating one business process, such as record to report, at a time throughout the organization.

On the other end of the spectrum, some enterprises opt to migrate the entire technology stack to the cloud at once using what is known as a "big bang" approach. This was the strategy adopted by a global financial technology company that operates in more than 150 countries. They chose to migrate entirely from Oracle's on-premise E-Business Suite to Oracle Fusion Cloud Enterprise Resource Planning (ERP) across the suite of applications, including front- and back-office functions. With help from PwC, the company went live with Oracle's general ledger, accounts payable, accounts receivable, billing, and project management solutions. While this approach offers benefits such as timeline acceleration, it typically requires a much more intense and rigorous change management effort.

2. Approach your transformation holistically

Your organization might benefit from implementing other Oracle cloud capabilities to help modernize human capital management, supply chain management, and customer experience, to list a few functions. As this recent Forbes article points out, organizations worldwide are moving away from a multi-vendor application strategy. Instead, more and more organizations are choosing a single-vendor platform approach to anchor their digital ecosystem transformation. A single-vendor approach can help simplify the ability to bring information together into meaningful analysis using the Oracle tools. It can also offer the ability to flex the business model, analyze, adapt, and respond to business pressures in real-time across multiple lines of business at once. Having a single-vendor model also helps you control data and limit high integration costs across business processes.

3. Assess your organization's data readiness

Data quality is often at the heart of every cloud transformation. The success of your cloud transformation relies on your data quality. Evaluate if your data is standardized to enable the efficient upload of information to the cloud, and consider engaging a consulting team with experience in the financial services sector to help your organization identify a data strategy and execute a data management plan going forward. Many organizations tend to shortchange this area before embarking on a cloud migration and, as a result, they spend considerable time standardizing the source systems leveraging either preprocessors or industry applications to buffer the dependencies on legacy source system.

4. Evaluate the business value realization

There is increasing pressure to show benefits early, and beyond traditional automation and standardization, companies are undergoing digital transformations to help drive tangible outcomes, reduce operational costs, and unleash growth. Whether you are seeking to help improve processes, enhance business agility, or unlock efficiencies consider how quickly you can reach your objectives and extract value through your cloud strategy. In our experience, companies tend to extract quicker, greater and more lasting business outcomes from their cloud investment when they integrate business value realization into the fabric of the cloud transformation program. Early wins from your program can help foster stakeholder buy-in and increase user adoption and executive support. Consider establishing a clear roadmap with value realization milestones to anchor support for your program.

5. Leverage the benefits of emerging technology

According to PwC's August 2023 Pulse Survey, nearly 67% of US executives expect to use GenAI tools to support new business models. As you embark on your company's cloud journey, you can incorporate emerging technology and GenAI capabilities to help further automate processes. Oracle has embedded AI capabilities that can help power your organization with the next generation of enterprise technology.

The embedded capabilities help fine-tune prebuilt models and augment them with your own enterprise data from Oracle's built-in vector database for a wide range of use cases, including writing assistance, summarization, analysis, and digital assistant. Specifically, we have seen FS clients leverage AI to help streamline operations, planning and forecasting processes through more efficient manual entry, purchase order to invoice matching, cash flow forecasting, and narrative reporting.

Ultimately, learning about industry-leading practices in financial services can help you choose the appropriate path based on your company's objectives and unique challenges. The opportunities are exciting as your start your journey to the cloud, and we encourage you to explore how PwC's industry-specific experience, innovative solutions, and proven collaboration with Oracle can help your organization successfully migrate to the cloud. Visit PwC and Oracle.

Tapan Nagori, PwC US, is a Principal and Financial Service Practice Leader
Alexis Brennan Hall, PwC US, is the Oracle Alliance Leader

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