BankThink

Synapse's failure shows that regulation is no substitute for knowledge

Don’t choke innovation with excessive capital requirements BankThink
Financial services supervisors should revisit the concept of regulatory sandboxes. Doing so would allow fintechs to gain needed experience in the world of banking, while fostering innovation, writes Kelly A. Brown, of Ampersand.
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In the wake of the Synapse bankruptcy, which has left tens of thousands of consumers in the lurch, there's a growing clamor for what, as this publication put it, "could be a watershed moment for banking-as-a-service regulation." 

Yet while consumer protection and financial stability are vital, overregulation will stifle innovation, limit competition and potentially harm consumers more than it helps. Any regulation should also address the root cause of the problem.

In the case of Synapse's failure, that root cause is less a regulatory issue than a knowledge one: Personnel at the middleware provider simply didn't understand basic banking concepts such as sub-accounting or principles of customer fund management. After all, fintech executives aren't bankers, and many don't have the skill sets and experience necessary to properly steward deposits and manage detailed ledgers.

Thus, instead of blanket regulation, policymakers should focus their efforts in more concentrated areas — namely, regulatory sandboxes and consumer education.

Regulatory sandboxes allow fintech startups to test their products in a controlled environment, in which necessary oversight does not stifle innovation.

Sandboxes have been used globally to test innovations like biometric ID, electronic know-your-customer initiatives and other financial business models and products. The process is undertaken with clear objectives, test criteria and timelines. For example, a 2017 United Nations report illustrated how London-based remittance provider WorldRemit used Bank Negara Malaysia's sandbox to test a solution for remote customer identification. The project enabled the company to accept mobile photos of customer IDs and BNM to create additional e-know-your-customer guidelines that allowed competitors of WorldRemit to leverage this important innovation.

Something similar could be developed in the U.S., where participating banks agree to a time-bound test period with fintech partners, in full view of regulators and with safeguards in place to ensure proper accounting and fund management is taking place. Along the way, fintechs could engage banking experts as they build and manage their platforms and establish a base level understanding of banking operations and accounting.

The Consumer Financial Protection Bureau tried doing something like this with their Compliance Assistance Sandbox, or CAS, program. CAS was beneficial in that one of its primary aims was to reduce "regulatory fear" faced by fintech firms — a primary reason why new products are scrapped, or not developed in the first place. The program provided not only beta-testing opportunities between banks and fintechs but gave the latter additional support via no-action letters and disclosure waivers.

Heightened regulatory scrutiny following Synapse Financial's bankruptcy will likely lead to stricter regulatory oversight of fintech-bank partnerships, potentially putting a damper on those collaborations in general, and Banking-as-a-Service offerings in particular.

Michael Hsu

Yet the program, which ran from 2019-2022, was ultimately eliminated and replaced with the Office of Competition and Innovation. It's time we evaluate the possibility of implementing programs like this again. Passing Rep. McHenry's Financial Services Innovation Act, which would establish federal regulatory sandboxes within federal agencies, would be a great start.

Efforts should also be focused on educating consumers about the risks and benefits of fintech products. Empowered consumers can make informed decisions, reducing the need for heavy-handed regulatory intervention. At the same time, fostering a culture of transparency and accountability within the fintech industry itself can mitigate many risks without harming innovation.

New FDIC rules that go into effect on January 1st, 2025, will help by creating an even more specific framework about how to communicate which products are FDIC-insured, as well as clear and conspicuous disclosures for those that are not. This is a great start — but more can be done.

While the Synapse bankruptcy and similar incidents highlight the need for some level of oversight, it's crucial that governments not overreact.

Fintech thrives on innovation, competition, and the ability to quickly adapt to new challenges. As a result, many have leveraged technology to create cutting-edge solutions that traditional banks often can't match. Heavy regulations could dampen this spirit of innovation, which, as the World Economic Forum notes, has boosted small and medium-size businesses, offered new banking services to remote communities and empowered female entrepreneurs.

By contrast, a lightly regulated environment encourages competition, which benefits consumers through lower prices, better services and more choices. Traditional banks have long enjoyed a regulatory moat that has protected them from competition. Fintech companies, unencumbered by such regulation, have been able to challenge this status quo. Overextending regulatory requirements onto fintechs could therefore not only hurt these exciting startups but inadvertently protect established banks from competition, reducing the pressure on them to innovate and improve.

A balanced approach that focuses on light regulation, complemented by regulatory sandboxes and strong consumer education, can ensure that the fintech industry continues to grow and benefit consumers while addressing legitimate concerns. Let's not stifle the very qualities that make fintech a force for positive change in the financial world.

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Fintech Regulation and compliance Bank technology
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