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The non-profit group said four of the top 12 banks including BB&T Corp., HSBC Finance Corp., Regions Financial, and Capital One Financial Corp. did not disclose the size of overdraft penalty fees in writing either on checking account home pages or on the Web pages describing specific accounts.
June 8 -
JPMorgan Chase & Co. has simplified the disclosure forms for its checking accounts, becoming the first large back to adopt model disclosures proposed by the Pew Charitable Trusts.
December 15
A recent
Suffice to say that unintended consequences result.
The Pew
Logical, right? Except that the reason those five banks "failed" to disclose extended overdraft fees is they didn't charge them in the first place. I know because I called them all to check. Pew hadn't.
Susan K. Weinstock, the director of Pew's Safe Checking in the Electronic Age project, told me that if consumers cannot find fee information easily, banks are not making the proper disclosures.
"We are like the uber-consumer who is looking for the best deal on a checking account. If I go online and read the terms and fees, it's very hard to do because there are gaps in the information," says Weinstock. "If you couldn't find out that there is no fee charged, then there's really no way to know."
Weinstock has urged banks to adopt a uniform disclosure box similar to a nutrition label that would allow for easy comparison of checking account offerings and fees.
So far seven banks and credit unions including JPMorgan Chase (JPM), TD Bank Group (TD) and Inland Bank and Trust (IRC) have adopted Pew's
Bank of America (BAC) and Citigroup (NYSE:C) have committed to adopting the disclosure form in the next few months, Weinstock says.
Given the industry's rising compliance burden, it may seem like an inopportune time to ask banks to start detailing what they are not doing.
But if the savvy researchers at a think tank can succumb to a fallacy that makes a bank look more devious than it really is, so might the average customer.
Kate Berry is a reporter covering consumer finance for American Banker. The views expressed are her own.