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Fraud remains a major concern for potential FedNow participants

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Last year, the Federal Reserve launched FedNow, a real-time payment service enabling eligible banks and credit unions to provide instant payment services to their customers to reduce reliance on slower payment methods like checks or ACH transfers. Upon launch, 35 financial institutions signed up, with this number quickly growing to more than 850 participants within the first year. Given this increase, it would be simple to assume that FedNow has been successful, but the reality is more nuanced. The service remains a long way off from its ultimate target to sign up 8,000 of the 10,000 banks and credit unions in the United States, with some attributing this slow adoption to fraud fears.

The Federal Reserve appears to agree with this characterization. Recently, Nick Stanescu, the chief FedNow executive overseeing the program, announced on the Wharton FinTech podcast that plans are afoot to add more fraud fighting tools to the system. The hope is that these additions will quell fears among financial institutions that faster payments enabled by the instant payments system are more vulnerable to fraud.

From its inception, industry commentators have been concerned about how FedNow could be leveraged by bad actors to commit payment-related fraud. Real-time payments provide notable advantages for businesses and individuals, enabling transactions to be completed instantly, regardless of the time or day. However, like many things, these same features can be exploited by fraudsters, who leverage systems to take money from victims quicker than before, leaving victims with no recourse in terms of stopping a transaction.

While these issues were cited before the launch, the Federal Reserve provided limited tools to address them. Primarily, the responsibility to prevent fraud on the FedNow platform lies with the financial institutions using the service. Through network-level and participant-level transaction limits and participant-defined negative lists, the central bank provided basic measures to help mitigate the problem. At the same time, businesses that signed up for the service were told they were primarily responsible for preventing fraud through their own internal fraud prevention systems.

FedNow has grown in popularity, but as mentioned, adoption has been slower than anticipated. Moreover, the Federal Reserve remains cagey about the volume of transactions on the platform, which has led some to speculate whether it's lower than expected. We can't know what's underpinning this, but during a virtual "town hall" discussion led by FedNow representatives in December, concerns over fraud on the platform dominated discussions.

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Speaking at that event, Bernadette Ksepka, one of the Fed officials managing FedNow, commented: "We know that fraud is top of mind for many of you, and it's definitely top of mind for us." At the time, Ksepka announced that additional fraud fighting measures would be introduced to the platform. Many months removed and we're finally beginning to get an idea of what they might be. As detailed by Nick Stanescu, the service plans to "introduce some new features for correspondent banks that are participating in the service, new ways to help them control some of their liquidity."

Concurrently, the FedNow system looks set to be updated with additional tools that define cumulative value or velocity, allowing financial institutions to reject payments based on thresholds. Finally, there are growing expectations that banks using the service will be given more flexibility to create guardrails to ensure transactions coming in and out of their organizations are more protected. While these changes mark a step in the right direction, there's still room for improvement.

It's difficult to know how much impact the new fraud-related additions to the FedNow platform will have before they're implemented, but what is clear is that the measures aren't a radical departure from what's been introduced before to fortify the system. The central bank is doing all it can to preserve the seamless payments that can be made through the system, and still seems unwilling to provide fraud prevention systems that could affect this capability. For now, it appears that speed is being prioritized over security, which keeps the onus of protecting users firmly at the door of financial institutions.

As a result, those using the system must continue to do all they can to prevent fraud from occurring in the first place, and if it does happen, have measures in place to identify it immediately. Real-time payments require real-time fraud prevention, and until FedNow is ready to introduce its own measures that reach this level of performance, financial institutions must fill the gap for themselves. Reviewing and upgrading systems as needed is a big part of this process, as is educating users and internal team members around the problem of instant fraud in general.

For now, it's unclear whether FedNow will evolve into the groundbreaking payment system that many anticipated when it was first introduced. The prevalence of payment-related fraud on the platform could make it too risky, and coupled with the instantaneous nature of the payments, risks are only exacerbated. As these systems gain popularity both in the U.S. and globally, for their idea to work, there must be a greater emphasis on how to best protect them from fraud.

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