Google
Unicorn companies that launched and then exited the market in recent years focused on
Yet the longer-term objective of the fintech revolution — to improve the financial consumer’s experience — is still important and requires more work. A key step to getting there is fixing the mechanical flaws in the financial system. The excitement that had surrounded new consumer-facing products may give way to the critical yet less sexy discussion over how fintech can improve the financial services infrastructure.
Banks worldwide spend about
Customer experience in financial services continues to lag
But historically, investors have avoided deploying capital here for three reasons.
One, investors often view the sales cycle of infrastructure software to a large financial institution as unmanageably long. Yes, this is true and always will be true on a relative basis. However, the urgency for a software refresh throughout large financial institutions is higher than ever.
Servicing existing infrastructure without looking at new systems upgrades is expensive. The cost of maintaining the aging and unwieldy systems now accounts for a
Fear that their money would ultimately be spent on on-premise, and therefore nonscalable, technology has been another reason investors have shied away from the opportunity. This fear arises from the tendency of institutions to want to keep a new technology “in the institution” because of security concerns.
However, technology has matured enough to meet the reasonably strict security requirements banks impose on partners and vendors. Just six years ago, only 64% of global financial firms had adopted a cloud application, according to
Finally, investors have avoided infusions for technology infrastructure because regulations in this area are complex and potentially expensive.Investing in infrastructure requires engaging regulators and filling compliance roles immediately. But in this regard, global regulators have shown more interest in engagement. European policymakers have led the way, with European Union-backed data sharing legislation, the
Here are three key areas of opportunity for venture investment in the infrastructure of financial services technology.
Compliance
Compliance is today’s biggest fintech infrastructure opportunity. With
Data infrastructure
PSD2 (the revised Payment Services Directive) in Europe mandates that banks give third parties access to financial data, which they can use to transact on a customer’s behalf. U.S. banks have aggressively battled this type of arrangement and consumers have been forced into a terrible user
API
Underpinning many of the fintech products making waves has been the technology allowing them to interface with an incumbent institution’s system.
The technology favored by third-party providers for allowing this integration is application programming interfaces, which has already been deployed by some of the most successful fintech leaders. But API technology will undoubtedly need improvements over time if — as startups hope — banks open their systems more and the interfaces become more commonplace.
To invest here, you must believe that big banks will never be able to rebuild their own products in a way that does not require APIs, and that it will be years before they’re able to white-label their products in any kind of scalable way (hence why nonbank companies are rebuilding products with an API-first approach). Companies like Synapse, Dwolla and
And so, we have a $241 billion opportunity that, to date, the venture community has almost completely ignored. The irony is that while the first wave of fintech focused on consumer facing products, the real innovation for consumers will come from back-end improvements.