LendingClub is
Meanwhile, banks are stuck. Stuck with branch networks. Stuck with batch systems. Stuck with paper processes. In a world that’s rapidly moving from the physical to the virtual, banks are stuck in the past.
But, after years of inertia, customers are becoming unstuck.
Of consumers between the ages of 25 and 44, an
The two industries most foundationally transformed by ubiquitous connectivity are media and banking. With all the talk of retail being hollowed out by ecommerce, that’s just a halfway revolution.
Anyone can buy a pair of sneakers electronically on Amazon, but they still need little brown trucks to ship it to their door. With media and banking, the entire interaction — both directions — can be electronic.
In media (where I used to work), the tsunami has hit. Old media is gasping for air. New media — from Facebook to Yahoo to Netflix — is ascendant. In banking (where I now work), the storm is just over the horizon.
Since 1970, we’ve seen the rise of ATM banking, telephone banking, internet banking and mobile banking — all substitutes for the branch.
Still, one would think the number of branches would have declined. But that would be wrong. There are four
Until very recently, banks grew
Visits to retail bank branches are set to drop 36% between 2017 and 2022, while mobile transactions will rise by 121%,
Everyone with a mobile phone, not just millennials, demand instant information and immediate transactions. Too many banks are hobbled by decades-old batch systems. Meanwhile, Silicon Valley has forgotten how to spell the word “batch.”
Citibank’s
Furthermore, a 2017 Accenture survey reported that 15% of bank customers
The future is owned by companies agile enough to combine real-time apps and a bank charter. That will include fintechs that acquire a charter and banks that acquire mobile technology. Either way, the race will go to the swift.
Yet, it’s somehow fitting that JPMorgan