BankThink

Banks' reactive approach to fraud is no longer sufficient

FedNow fraud is coming … and banks aren’t ready
Addressing incidents only after they occur may meet immediate compliance needs but fails to prevent future fraud, exposing banks to ongoing risks, write Daniel Garrie and David Cass.
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Banks today face a formidable challenge in combating fraud amid rapid digital transformation. Despite significant investments in security, fraud incidents continue to expose critical vulnerabilities. Traditional approaches, often reactive and fragmented, are no longer sufficient. Banks must transition to proactive, integrated strategies encompassing robust risk management and asset liability management, or ALM, to effectively reduce fraud.

One primary issue is the reactive nature of many banks' fraud prevention efforts. Addressing incidents only after they occur may meet immediate compliance needs but fails to prevent future fraud, exposing banks to ongoing risks. Most institutions underuse predictive analytics due to fragmented datasets or a poor understanding of what datasets should be included. Leveraging historical and real-time data allows for identifying potential threats before they materialize. Integrating these technologies within a comprehensive risk management framework enables preemptive actions that protect assets and liabilities. ALM practices are crucial here.

Data silos and fragmented departments present another challenge. Work groups handling fraud detection, compliance, cybersecurity, risk management and ALM often operate in isolation. This lack of cohesion hinders the ability to detect patterns across functions, leading to delayed responses. Data integration and cross-departmental collaboration and training is essential. Implementing centralized data platforms shared among relevant departments ensures comprehensive risk visibility. By integrating ALM insights, banks can better understand how fraud impacts their balance sheet and liquidity positions. A coordinated response minimizes reaction times.

Dependence on legacy systems further impedes effective fraud detection. Outdated technology struggles to adapt to new threats and is incompatible with modern prevention tools, compromising defenses and increasing risk. Investing in scalable, modern infrastructure that supports advanced risk management and ALM processes is imperative. Cloud-based fraud detection systems, artificial intelligence, and real-time monitoring enhance flexibility and enable rapid adaptation to evolving threats.

Customer education is often overlooked in the fight against fraud. Customers with limited knowledge about phishing, scams, and security best practices are more susceptible to fraud, increasing the bank's liability and potentially harming its reputation. Implementing continuous customer education initiatives can mitigate this risk. Banks can educate customers on identifying and avoiding scams through webinars, emails and app notifications. Promoting awareness reduces fraud exposure and enhances customer trust. Educated customers contribute to a more robust risk management environment, actively safeguarding their accounts and indirectly supporting the bank's ALM by protecting its asset base.

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Underestimating insider threats poses another significant risk. Insider threats can be intentional and malicious or accidental. Both are capable of causing harm in addition to a regulatory event. While external threats receive considerable attention, insider risks, such as employees misusing sensitive information, are frequently underestimated. Insider fraud can go undetected due to weak monitoring and inadequate internal controls, jeopardizing operations and financial stability. Enhancing internal controls with user behavior analytics, or UBA, and integrating insights into risk management and ALM processes is crucial. UBA tools identify suspicious activities, such as unauthorized data access, helping prevent insider fraud. Providing anonymous reporting channels encourages employees to report misconduct without fear.

Weak collaboration with law enforcement can hinder fraud investigations. Delayed reporting allows perpetrators to cover their tracks, increasing risk exposure. Establishing partnerships with law enforcement to report and share information promptly increases the chances of identifying broader patterns and apprehending fraudsters.

Stagnant fraud prevention tactics make banks predictable targets, as criminals evolve rapidly. Committing to continuous innovation in fraud prevention and incorporating advancements into risk management and ALM strategies is essential. Testing new technologies, such as biometric verification and blockchain for secure identity checks, helps banks avoid fraudsters. Aligning fraud prevention with dynamic ALM practices ensures defenses adapt to changing threats, protecting assets and liabilities.

Overlooking the human element increases vulnerability. Despite advanced technology, human error remains a significant factor in fraud. Employees may overlook red flags, mishandle data or fall victim to social engineering. Overreliance on technology can lead to complacency. Regular employee training on fraud detection and risk management is essential. Phishing simulations and fraud awareness sessions help employees identify potential risks early. Cultivating a culture of vigilance makes fraud prevention a shared responsibility. Employees who understand the implications of fraud on the bank's financial health contribute to more effective ALM by protecting assets from internal and external threats.

In conclusion, the fight against fraud requires banks to integrate technology, process improvements, risk management and ALM strategies across operations. Moving from reactive to proactive approaches, banks must involve customers, employees and law enforcement in a united front against fraud. By embracing advanced technologies, fostering collaboration, cross-training and empowering stakeholders, banks can strengthen defenses, manage risks effectively and build trust in an increasingly digital world. Incorporating ALM into fraud prevention safeguards financial stability and ensures long-term resilience against evolving threats.

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Fraud prevention Fraud Data security
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