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A positive spin around branches will proliferate, as will talk about wearable tech. Oh, and expect tons of M&A -- between banks and nonbanks.
March 17 -
American Banker held its Retail Banking 2014 conference in Orlando, FL this week. Here, in tweets, are a few of its takeaways.
March 14 -
Amazon.com was the virtual guest of honor this month at the Retail Banking 2014 conference. Top bank executives repeatedly cited the Internet giant's success at using data and technology to better serve and profit from customers.
March 20 -
Banks of all sizes are struggling to increase the revenues and profits that they can eke out of their retail operations while trying to elbow their competitors out of the same turf. To do so, bankers need to face some hard truths about their branches, technology and M&A ambitions.
March 11
SunTrust Bank's Rilla Delorier believes banks could improve customers' financial well-being and by extension their own reputations and profit margins if they would just cooperate with one another.
Kicking off the inaugural
Delorier, SunTrust's chief marketing and client experience officer, suggested regaining the trust banks lost in the wake of the financial crisis would be a lot easier if they pooled the financial and human resources each had set aside to promote financial literacy.
"Shoulder to shoulder, I bet if we looked at all the stuff we're doing across institutions, we'd find incredible redundancy," she said. "We're all creating content. I bet it's pretty darn similar. What if we created it once and we spent our energy on getting it out there and changing behavior?"
Delorier cited "
"What we do is noble work," Delorier said. "What we do matters, so I think it's time we get reconnected to our purpose of why we do what we do."
She closed her talk by inviting bankers to join a dialogue around financial wellness initiatives that the nonprofit organization BAI was willing to organize in April. Those interested in joining the discussion can email
"We have to do this to save our industry," Delorier said. "If you look at the market share we're losing to nonbanks because people can't afford to have a $100 balance in their checking account, if you look at the loans we're writing off, the mortgages we're foreclosing, we have got to help Americans get stronger and we can do that together."
Jeanine Skowronski is the deputy editor of BankThink. You can contact her at