U.S. Bancorp recruits Capital One exec to be its AI chief

Enjoy complimentary access to top ideas and insights — selected by our editors.

U.S. Bancorp in Minneapolis has appointed a former Capital One Financial executive to lead its artificial intelligence efforts.

Tanushree Luke will serve as the head of AI at the company's U.S. Bank unit. Specifically, she will oversee the incorporation of AI into product development and innovation as well as its use in strategic planning.

At Capital One, Luke was the head of predictive AI and machine learning for the company's conversational AI platform called Eno. Capital One launched the chatbot in 2017.

Luke also spent time as a technical lead for the U.S. government's Defense Advanced Research Projects Agency network defense program. She previously worked for companies that supported the Department of Homeland Security and the Department of Energy.

“Tanu has been a respected thought leader for more than 15 years in cutting-edge technology domains,” Dominic Venturo, chief innovation officer at U.S. Bank, said in a news release Wednesday. “She has the right experience, a dynamic combination of strategic vision and technical acumen, and a deep understanding of underlying trends.”

U.S. Bank has made strides to incorporate more AI technology into its daily interaction with customers. This year it completely revamped its mobile app, adding a layer of AI to give customers insights into their daily financial lives. It used technology from Personetics, a fintech that specializes in AI for customer engagement.