In 1987, when Teresa Heitsenrether was starting her journey with JPMorgan Chase, artificial intelligence was largely limited to rudimentary zero-value tasks, such as chess playing and primitive language processing.
Fast forward 35 years, and AI is pervasive, assuming a prominent role in performing tasks critical for the business operations of companies of all sizes. JPMorgan CEO Jamie Dimon has repeatedly emphasized the institution's commitment to AI, designating it a "top priority." To that end, JPMorgan appointed Heitsenrether as its first chief data and analytics officer in June, leading the adoption of artificial intelligence technologies across the bank's operations.
Before her most recent promotion, Heitsenrether was the global head of securities services; her team serviced the world's top asset managers and investors, playing a prominent role in shaping and promulgating the bank's perspectives on key issues impacting the industry.
Heitsenrether's ability to quickly react to and capitalize on uncertain market conditions, which included high inflation and post-COVID economic revitalization, was evident during a turbulent period in 2022. In the face of fiscal and geopolitical hurdles, her emphasis on new business creation, client profitability and operational efficiency helped the bank reach revenues of $4.5 billion.
Particularly remarkable was her handling of the intricate tapestry of international conflict, skillfully navigating JPMorgan through the ever-evolving global sanctions that have been triggered by the war in Ukraine.
Collaborating with cross-functional partners across the expanse of JPMorgan's network, she orchestrated the establishment of a dynamic "war room," which helped elicit swift communication, perform proactive risk management and foster agile decision-making. She maintained a steady stream of clear, frequent communication to help guide both the bank and its clients through a labyrinth of geopolitical and macroeconomic challenges.
Her impact also extended into the realm of regulatory advocacy, with Heitsenrether spearheading the firm's response to a proposed SEC custody rule that would have held adverse consequences for investors. She directly participated in discussions with members of Congress where she advocated for changes that supported the goals of asset safety and market efficiency.
Heitsenrether is a member of JPMorgan's operating committee, a select assembly of the firm's 17 senior executives, where she stands as one of seven female members. The OC's sweeping strategic mandate spans across JPMorgan's core divisions — consumer and community banking, commercial banking, corporate and investment banking and asset and wealth management.
Heitsenrether recently became the executive sponsor for NextGen, a JPMorgan business resource group that supports 60,000 emerging professionals. The initiative includes comprehensive training and networking opportunities to help employees climb up through the ranks.
Her influence also extends to academia through her position on the board of Fordham University's Gabelli School of Business, illustrating her commitment to shaping future business leaders through education and mentorship.
Throughout her career, Heitsenrether has consistently championed women in the financial sector. She holds a position on the executive steering committee for JPMorgan's Women on the Move, which is dedicated to promoting the advancement of women across all levels of the firm.
