Heather Cox
EVP, U.S. Card Operations, Capital One Financial
A top priority at Capital One last year was the integration of the card business it acquired from HSBC. Leading the task was Heather Cox, the company's EVP of domestic card operations.
Cox oversees more than 11,000 Capital One employees, plus another 10,000 contract workers in 10 countries. With a budget representing the bulk of the company's direct operating costs for U.S. cards, her responsibilities include sales, customer service, debt collections, and operations for key areas like marketing and risk.
Cox sits on the board of the Capital One Foundation and the national board of LIFT, a nonprofit promoting financial literacy to help combat poverty.
In 2010, she was appointed by Virginia's governor to a commission charged with making state government more efficient and transparent. A second gubernatorial appointment came last year when she was named to the Council on Virginia's Future.
