Vice Chair and Chief Administrative Officer
U.S. Bancorp ramped up communications to employees after they began working from home in 2020, but Kate Quinn wanted the bank to get better at listening, too.
“We quickly stood up an agile system to frequently pulse employee sentiment and feedback through surveys,” said Quinn, who is vice chair and chief administrative officer for the nearly $560 billion-asset banking company. “We monitored in real time, responded and refined.”
Quinn took on extra responsibility during the onset of the pandemic, filling in as acting chief human resources officer from January to September 2020.
The workplace innovations implemented under her watch have continued to guide U.S. Bancorp, which is relying on input from employees returning to the office. The feedback has led to new recognition programs, additional safety measures and changes in working arrangements.
“We’re rapidly transforming our workforce strategy,” Quinn said.
Quinn also has taken a leadership role in the company’s response to the police killing of George Floyd in Minneapolis, U.S. Bancorp’s hometown. The response started with a $15 million fund to help rebuild and transform communities that had been impacted by protests after Floyd’s death.
Read more:
In February 2021, Quinn helped launch a longer-term approach — called the U.S. Bank Access Commitment — to redefine how U.S. Bancorp serves diverse communities and provides opportunities for diverse employees. That led to the publication of “our first-ever environmental, social and governance report to detail our work toward addressing racial inequities,” Quinn said.
Quinn, who joined the company in 2013 as chief marketing officer, is taking a leadership role in its digital strategy and national branding campaign as well.
Her interest in mentoring women guides some of her activities beyond the wide-ranging slate of business responsibilities. She is the executive sponsor of the women’s business resource group internally and supports youth programs, such as a Girls Who Code event, in Minneapolis.
