CEO, Citibank / Citigroup
One of the biggest challenges facing bank CEOs is simply making sense of an endless barrage of information — about financial markets, regulation, technology, you name it.
It’s something Barbara Desoer thinks about as CEO of Citibank, the retail and commercial banking unit that accounts for 75% of the Citigroup’s total assets. Strong leadership requires not only having the best data available — it also involves “connecting the dots,” she said.
That’s why she is one of the big-name executives praising a book by Hans Rosling, a Swedish doctor and statistician, called “Factfulness: Ten Reasons We’re Wrong about the World and Things are Better Than You Think.”
The book,
In the book, Rosling,
“The book challenged my thinking around progress and the innate biases I may have about current situations,” Desoer said. “Sometimes we think they’re worse than they really are.”
It’s a refreshing frame of mind that Doeser has brought to her work.
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One of her primary goals during her four-year tenure as Citibank’s CEO has been to create a culture where employees see “beyond the work immediately in front of them” and understand the company’s goals as a whole.
To this end, she has looked at new ways to share information, including town halls and virtual training sessions. In 2017 alone, nearly 200,000 employees completed training on anti-money-laundering controls through a virtual channel.