The process a customer goes through when opening a bank account can directly impact long-term customer loyalty, profitability, and retention.
Today’s customer expects a fully digital account opening experience – available online and on mobile. Banks, credit unions, and other financial institutions (FIs) need to offer customer-centric, mobile-first account opening and customer agreement experiences to convert customers and drive growth. Yet, remote identity verification remains one of the most challenging processes to digitize.
This white paper highlights key trends, best practices, and technologies to overcome this challenge.
Download this white paper and learn:
- Digital identity verification trends
- The benefits of multi-layered identity verification to achieve optimal CX
- How machine learning algorithms can help prevent fraud
- Security considerations to protect the account opening experience.
