-
Niti Badarinath is pushing new mobile banking and mobile wallet concepts to market at U.S. Bank with a sense of urgency: he knows customers want more. Badarinath and six other digital banking executives made it to our Digital Banker of the Year list by moving new features to market quickly, overcoming institutional fear and inertia.
June 2 -
Niti Badarinath is pushing new mobile banking and mobile wallet concepts to market at U.S. Bank with a sense of urgency: he knows customers want more.
June 2 -
Under Roy Malone's direction, Golden Pacific Bancorp last year introduced an online lending platform that vastly speeds up the approval process for borrowers seeking Small Business Administration loans ranging from $5,000 to $150,000.
June 2 -
An international hackathon is helping Jorge Ruiz, Citibank's head of business development and digital banking for Latin America, keep the bank's apps fresh.
June 3 -
Peter Setaro, the chief information officer for First National Bank of the Gulf Coast, is stocking branches with free wifi and Kindles for customers to use.
June 3 -
Jim Smith, head of the digital channels group at Wells Fargo, recently set up an internal lab to study uses of data science to drive customer experience, prevent fraud and develop customer insights.
June 4 -
Most banks say they listen to the customer, but Jim Simpson at City Bank Texas directly studies comments made in call centers and branches for clues to the next mobile banking app features.
June 4
Like many of this year's digital banker of the year honorees, David Watson, Deutsche Bank's head of client access products for the global transaction banking business, tries to involve bank clients in the testing and development of new products and services. The bank has dedicated teams that focus solely on the user experience.
"They are in constant touch with our clients and we involve them in the design, development, testing and implementation process," says Watson, who leads the product strategy, product development and cross-product strategic solutions for global transaction banking. "We also regularly exchange best practices with our colleagues in the corporate banking and securities unit."
The global transaction banking unit serves large corporations and financial institutions. One of the innovations introduced under Watson in 2013 was a cash manager app for corporate clients in India. The app was designed based on feedback from local clients, who wanted simple online banking tools and easy access to a range of services. It provides a dashboard that lets users create, authorize and reconcile payments. It's part of Deutsche Bank's Autobahn platform, which has more than 160 apps. It will be rolled out globally over the next 18 months.
Another app introduced in 2013 was a cash inquiry app for financial institutions, for online transaction research and case management. The app has more than 4,500 users among 1,500 clients.
Also in 2013, the bank launched some of the services on the Autobahn platform as mobile apps, including access to the bank's research. Watson says he supported the bank's rollout of Autobahn Mobile services for GTB clients from the very beginning, but at a moderated pace, making sure initial client feedback would be considered and that only those apps that bring something valuable to the client would be offered, he says.
