Tiffany Johnson has spent most of her 15 years in the financial services sector working on embedded payments. Some of the projects she has helped launch include AppleCash, Uber Instant Pay and Walmart Family Debit.
She joined NMI in March 2023 following two years serving as the head of product for North America at Railsbank and an eight-year stint at Green Dot.
NMI is a global payments enablement platform that processes more than $203 billion in payments annually through online, in-app, mobile and in-store transactions.
Johnson, who has nine direct reports, was hired to build the product team at NMI. In her first year, she doubled the size of NMI's product team after it acquired Sphere's commercial division. She also helped further integrate two companies NMI acquired in 2022 — IRIS CRM and Agreement Express — and kicked off NMI's tap-to-mobile beta testing.
During the past year, Johnson has shifted from issuing to acquiring, and said that being on the other side of payments "has challenged my understanding of the ecosystem." It has also changed the way she works as she finds herself "returning to the basics of product methodology and team building versus relying on subject expertise as a shortcut or crutch."
Johnson is passionate about creating opportunities for women in fintech, noting that women are still underrepresented in the industry. According to a recent Accenture study, women represent only 18% of chief innovation officers and chief technology officers in the U.S. "I look around, especially at higher levels in the C-suite, and I'm usually one, if not the only, woman on calls [or] in the room. When women early in their careers look around the room for the person they want to grow up to become, there just aren't many options," she said.
At NMI, she's an executive sponsor for a mentee in NMI's mentorship program aimed at advancing diversity and inclusion. She is also active in the company's women's network.
Johnson holds an MBA and bachelor's degrees in economics and management from WP
Carey School of Business at Arizona State University. She is a military spouse and mother of three who has built her career while managing eight domestic and international moves.
