BillMyParents Inc. announced Monday that it will soon be talking directly to its prepaid card users over the Web.
The San Diego company said its working with RespondQ, the "chat technology" arm of iTrackr Systems Inc., to improve its online customer service.
"The ability to communicate immediately and personally with consumers browsing our website is very important," says Mike McCoy, BillMyParents' chairman and chief executive, in a press release.
Hanscom Federal Credit Union in Massachusetts said it would acquire Peoples Bancorp and its insurance agency. It marked the 21st deal of the year involving a credit union buying a bank.
The OCC's 2024 annual report said that while the federal banking system remains stable, it faces challenges such as rising credit costs, declining net income and increasing nonperforming loans.
BNY announced expanded employee benefits and a boost in its minimum wage for all U.S.-based employees; Synovus has added former FIS executive Greg Montana to its executive board; National Bank Holdings sold off a fifth of its securities portfolio; and more in this week's banking news roundup.
The Capital One-Discover merger, the war against Visa and Mastercards' swipe fees and budding payment technologies were most popular with American Banker readers in 2024.
Financial institutions that build a presence on the social media platform could gain a first-mover advantage and a communications channel with potential customers, experts say.
The Consumer Financial Protection Bureau sued three of the largest U.S. banks for fraud perpetrated on the bank-owned payment network Zelle, alleging shoddy safeguards and millions in consumer losses.
