BillMyParents Inc. announced Monday that it will soon be talking directly to its prepaid card users over the Web.
The San Diego company said its working with RespondQ, the "chat technology" arm of iTrackr Systems Inc., to improve its online customer service.
"The ability to communicate immediately and personally with consumers browsing our website is very important," says Mike McCoy, BillMyParents' chairman and chief executive, in a press release.
Multiple lenders filled leadership roles across the country, including National Bankshares in Virginia, while Peoples Financial in Pennsylvania said its CEO would step down.
Esusu, Foyer, Divvy Homes and Tomo Mortgage are among the fintechs trying to give first-time homebuyers a break, alongside community development financial institutions like Southern Bancorp.
The Chicago-area lender, which at first was able to get the suit quashed, agreed to end the discrimination case by paying a $105,000 fine.
The company disclosed the potential for legal action 'in the near-term' by the bureau in a recent earnings disclosure.
The payment company is connecting installment lenders with borrowers who may be looking for a product instead of a specific company.
U.S. Bancorp is splitting its payment services business in half; Flagstar Financial continues to fill out its leadership with an eye toward tech and risk management; First Horizon authorized an additional $350 million in stock buybacks for its $1 billion share repurchase plan; and more in this week's banking news roundup.
